Manager, Customer Service

South Australia Police; Adelaide; On-site; AUD 124,000 - 151,000; Full time

Job summary

South Australia Police seeks a Manager, Customer Service to lead the newly created Customer Service Branch, enabling SAPOL staff to work effectively through reliable ICT services. You will oversee technology supply and maintenance, plus support to users via the Service Desk and operational tech teams.

You will work with other IS&T managers to ensure availability and quality of services, align with policy requirements, and support a culturally responsive, inclusive workplace.

Qualifications

• The incumbent must hold a current Australian work eligibility status and will be subject to a criminal history check.
• The incumbent may be assigned to other duties at this remuneration level or equivalent.
• Some out of hours work and intra/interstate travel may be required.
• Tertiary qualification in Information Technology or related discipline.
• The incumbent is required to participate in SAPOL’s iEngage program.

Responsibilities

• Lead and manage the Customer Service Branch to provide critical SAPOL services.
• Supply and maintain technology and equipment for SAPOL staff.
• Provide user support through Service Desk and operational technology support.
• Collaborate with other operational managers to ensure IS&T service availability and quality.

Education

Tertiary qualification in Information Technology or related discipline

Job description

Enquiries

Bianca Holmes

South Australia Police

Job reference

863419

Location

5000 - ADELAIDE

Job status

Long Term Contract

Eligibility

SA Public Sector Employees only

Term Full-time vacancy up to 24 months

The Information Systems and Technology (IS&T) Service supports the frontline policing and corporate operations of SAPOL through the provision of ICT infrastructure and communication platforms, operational software applications, and support services. The Service is responsible for driving the ongoing evolution of ICT capability across SAPOL, through the delivery of high-quality ICT change programs. The Service is structured across four core pillars: Strategy, Innovation and Engagement; Program Delivery; Operational Services; and Security and Assurance. The Service extends from traditional ICT services to encompass a specialist radio and technology capability, including laser and radar calibration services.

The Customer Support Branch is part of the Operational Services stream and provides a range of services to assist all SAPOL staff effectively undertake their role. The Branch provides an efficient customer interface, ensuring users problems are resolved, or assigned to the appropriate area within IS&T for resolution. The Branch provides equipment such as computers, radios and other devices to SAPOL. The Branch provides support to users of operational applications and technology.

The Manager, Customer Service will be responsible for leading and managing the newly created Customer Service Branch which will provides critical services to SAPOL to enable staff to undertake their duties. This includes supply and maintenance of technology and equipment, and support to users through Service Desk and operational technology support. The Branch manager will work closely with other operational managers to ensure the availability and quality of IS&T services to SAPOL.

Special Conditions

• The incumbent must hold a current Australian work eligibility status and will be subject to a criminal history check.
• The incumbent may be assigned to other duties at this remuneration level or equivalent.
• Some out of hours work and intra/interstate travel may be required.
• Tertiary qualification in Information Technology or related discipline.
• The incumbent is required to participate in SAPOL’s iEngage program.

Salary

MAS3 - $137,297 per annum.

Contact

Bianca Holmes

7100 1784

[e-mail]

South Australia Police is dedicated to strengthening trust and collaboration with First Nations communities in South Australia as we shape a culturally responsive and inclusive workplace for First Nations employees.

Our vision is to create safer communities by strengthening the bonds of mutual respect, understanding, and partnerships between police and First Nations peoples. By deepening our appreciation and understanding of First Nations cultures and acknowledging the past, we are committed to focusing on the present and moving forward together into the future.

To strengthen our workforce, South Australia Police encourage applications from First Nations peoples.

South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

People with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.