IT Service Desk Officer – Perth (Hybrid)

Aged-Care-Quality-and-Safety-Commission; Perth; On-site; AUD 83,000 - 88,000; Full time

Benefits offered by this job

15.4% superannuation

Job summary

The Aged Care Quality and Safety Commission in Perth is seeking a Digital Service Centre Officer to deliver frontline technology support for staff, both in-office and remotely. You will act as the first point of contact for incidents and requests, ensuring timely resolution and escalation as needed.

Join the Enterprise Service Management team to improve knowledge practices, contribute to service improvement, and uphold enterprise security and governance while delivering a high-quality customer

Qualifications

• Minimum of 12 months recent experience in a similar role providing responsive, user-focused technology support.
• Proven capability to diagnose, troubleshoot, and resolve common end-user technology issues with escalation when required.
• Ability to effectively use ITSM platforms to log, categorise, prioritise, and manage incidents and service requests.

Responsibilities

• Serve as the first point of contact for technology assistance across support channels.
• Troubleshoot and triage issues, coordinate with specialist teams to restore services quickly.
• Manage workload and queue responsibilities to meet service performance targets.
• Support end-user devices and workplace technology, including conferencing solutions.
• Contribute to knowledge management and reusable support guidance.
• Identify trends and opportunities to improve service delivery.

Skills

IT Support Experience

ITSM Tools

Communication Skills

Autonomy

Team Collaboration

Tools

ServiceNow

ServiceDesk Plus

Job description

The Aged Care Quality and Safety Commission in Perth is seeking a Digital Service Centre Officer to deliver frontline technology support for staff, both in-office and remotely. You will act as the first point of contact for incidents and requests, ensuring timely resolution and escalation as needed.

Join the Enterprise Service Management team to improve knowledge practices, contribute to service improvement, and uphold enterprise security and governance while delivering a high-quality customer