IT Service Desk Analyst

Citywide Service Solutions; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Citywide Service Solutions in Melbourne is seeking an IT Service Desk Analyst to join our supportive IT team. Whether you're a recent graduate or early in your IT journey, this role offers a path to grow by delivering first-line support and enabling teams to stay connected.

You'll handle user inquiries, troubleshoot issues, and assist with Microsoft 365 and business systems while learning on the job in a collaborative, security-conscious environment.

Qualifications

• Passion for technology and helping people.
• Strong communication and customer service skills.
• IT qualification or relevant experience.
• Knowledge of Windows, Microsoft 365 and Active Directory (desirable).
• A willingness to learn and grow.
• Graduate and junior-friendly opportunity.
• Ongoing learning and career development.
• Supportive and collaborative team.
• Exposure to a wide range of technologies.
• Job security with a growing organisation.

Responsibilities

• Provide first-level technical support to users.
• Troubleshoot issues and resolve common IT problems.
• Assist users with Microsoft 365 and business systems.
• Help keep teams connected and productive.

Skills

Tech passion

Communication skills

Customer service

IT qualification or experience

Windows knowledge

Microsoft 365 knowledge

Active Directory knowledge

Willingness to learn

Graduate friendly

Career development mindset

Education

IT qualification or relevant experience

Job description

Ready to kick-start or grow your IT career?

Citywide is looking for an IT Service Desk Analyst to join our supportive IT team. Whether you're a recent graduate, early in your IT journey, or bring existing Service Desk experience, we'd love to hear from you.

In this role, you'll provide first-level technical support, troubleshoot issues, assist users with Microsoft 365 and business systems, and help keep our teams connected and productive.

What you'll bring

• Passion for technology and helping people
• Strong communication and customer service skills
• IT qualification or relevant experience
• Knowledge of Windows, Microsoft 365 and Active Directory (desirable)
• A willingness to learn and grow
• Graduate and junior-friendly opportunity
• Ongoing learning and career development
• Supportive and collaborative team
• Exposure to a wide range of technologies
• Job security with a growing organisation

If you're looking for an opportunity to build your IT career and make a real impact.