IT Service Desk Analyst

Mercy Health Australia; City of Melbourne; On-site; AUD 61,000 - 83,000; Full time

Job summary

Mercy Health Australia is seeking a Service Desk Analyst to deliver IT support across our care facilities. You’ll handle incidents and service requests, ensuring timely resolution and positive interactions with staff and patients.

The role emphasises compassionate client service, organisational skills, and a collaborative approach within a large healthcare team. Based at our Richmond site, it offers permanent full-time hours and a supportive environment.

Qualifications

• Excellent time management and organisational skills.
• Clear and effective communication with patients, families and colleagues.
• Compassionate, flexible and positive approach to care and team collaboration.

Responsibilities

• Provide IT support as a Service Desk Analyst to clinical and service teams.
• Resolve incidents and service requests with care and professionalism.
• Maintain respectful relationships and contribute to a collaborative team environment.
• Assist in shaping future IT support processes and patient care workflows.

Skills

Time management

Organisational skills

Communication skills

Compassionate & flexible

Job description

Employment Type: Permanent full timeHours: 38hrSalary: $72k + packageLocation: Support Services Office, RichmondUpload with Application: Resume, cover letter, and all relevant qualificationsWhere there’s life, there’s Mercy.Where there’s care, there’s You.Through the battles and the breakthroughs, we're there. Where will you be?For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.At Mercy Health, it’s all about taking what we have and making it better.To do that, we need you.Join us at Mercy Health, and help our teams deliver even greater outcomes.About the opportunityAt Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As Service Desk Analyst, you’ll use your IT support skills and expertise to help achieve even more for all who need us.What you’ll bringIt takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.To thrive in this role, you will have:Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.A compassionate, flexible and positive approach to effective patient care and management.The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.You will also be required to provide evidence of, or in the process of obtaining:A current Police Record CheckReady to help us shape the future of healthcare?Join us and make a meaningful difference in people’s lives - and your career.Are you ready to apply for this role? Click Apply nowPlease contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.