IT Service Desk Analyst

Mercy Aged and Community Care Ltd; Richmond Shire; On-site; AUD 65,000 - 79,000; Full time

Job summary

Mercy Health, Support Services Office, Richmond, is seeking a Service Desk Analyst to join our dedicated health care teams. This permanent full-time role offers 38 hours per week and involves providing frontline IT support to staff and clinicians.

You’ll bring strong time management, communication and problem-solving skills, a compassionate approach to patient care, and the ability to work collaboratively in a large, community-focused organisation.

Qualifications

• Excellent time management, organisational and communication skills, with the ability to adapt and solve problems.
• Compassionate, flexible and positive approach to patient care and management.
• Ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

Responsibilities

• Provide IT support as a Service Desk Analyst to healthcare teams.
• Assist in achieving better outcomes for patients and staff through reliable IT service delivery.
• Maintain professional relationships and collaborate across teams to resolve issues.

Skills

Time management

Organisational skills

Communication skills

Compassionate & flexible

Team collaboration

Job description

Key Information

• Employment Type: Permanent full time
• Hours: 38hr
• Salary: $72k + package
• Location: Support Services Office, Richmond

Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we’re there. Where will you be? For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As Service Desk Analyst, you’ll use your IT support skills and expertise to help achieve even more for all who need us.

What you’ll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts. To thrive in this role, you will have:

• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• A compassionate, flexible and positive approach to effective patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or in the process of obtaining: A current Police Record Check.

Ready to shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds. Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services. If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us! Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need. We look forward to welcoming you to your journey with Mercy Health.