IT Service Desk Analyst

Bon Secours Mercy Health; Richmond Shire; On-site; AUD 65,000 - 79,000; Full time

Job summary

Mercy Health is seeking a Service Desk Analyst to join our Support Services team in the Richmond office. You will apply IT support skills to help clinicians and staff, resolve incidents, and ensure reliable access to essential systems.

The role is permanent full-time, 38 hours per week, onsite at Richmond with a salary around $72k plus benefits. A Police Check is required, and you’ll work in a collaborative healthcare environment.

Qualifications

• Excellent time management, organisational and communication skills.
• Compassionate, flexible and positive approach to patient care and teamwork.
• Ability to build friendly, respectful relationships in a collaborative environment.

Responsibilities

• Provide IT support to clinicians and staff, ensuring rapid incident resolution.
• Handle tickets and service requests with a focus on patient care continuity.
• Maintain secure access to applications and systems and contribute to a reliable IT environment.

Skills

Time management

Communication

Teamwork

Job description

Employment Type: Permanent full time

Hours: 38hr

Salary: $72k + package

Location: Support Services Office, Richmond

Upload with Application: Resume, cover letter, and all relevant qualifications

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we’re there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As Service Desk Analyst, you’ll use your IT support skills and expertise to help achieve even more for all who need us.

What you’ll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.

• A compassionate, flexible and positive approach to effective patient care and management.

• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgement to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.