IT Senior Analyst

Electrolux Home Products Pty Ltd; Adelaide; On-site; AUD 100,000 - 125,000; Full time

Benefits offered by this job

Staff discounts

Free onsite parking

CARE Day

Health and wellbeing initiatives

Annual flu shots onsite

Job summary

You will be based at Electrolux's Dudley Park site in Adelaide, contributing to IT operations within the Research and Development team. You will provide onsite and remote support for office and manufacturing staff, ensuring production continuity and fast resolution of IT issues.

The role emphasizes implementing and supporting Microsoft 365, Teams, and ITSM processes, with involvement in factory systems and OT connectivity. Travel to other sites may be required.

Qualifications

• 3–5 years IT support, desktop support or service delivery experience.
• Manufacturing or factory IT experience preferred.
• Experience with Incident, Change and Problem Management processes.
• Degree or Diploma in Information Technology, Computer Science or related discipline.
• English fluency both written and verbal.

Responsibilities

• Provide onsite and remote IT support to office and manufacturing employees.
• Install, configure and support laptops, desktops, mobile devices, and peripherals.
• Support Microsoft 365, Teams, collaboration technologies, and user lifecycle activities.
• Manage incidents, requests, assets, and service records within ITSM tools.
• Support factory systems, shop-floor devices, and OT connectivity.

Skills

IT support

Manufacturing IT

Incident/Change/Problem Mgmt

Windows 10/11

Windows Server/AD

Education

Degree or Diploma in Information Technology/Computer Science

Tools

Microsoft 365

Teams

ITSM tools

Active Directory

Windows Server

Job description

Be part of something bigger. Decode the future.

At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home.

All about the role:

The IT Senior Analyst Employee Experience main role is to ensure proper IT operations so that end users can accomplish business tasks. This includes resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. Using email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, the IT Senior Analyst Employee Experience will contact end-users via phone and remote tools/or provide clear, written instructions and technical manuals.

What you’ll do:

• Provide onsite and remote IT support to office and manufacturing employees.
• Install,configureand support laptops, desktops, mobiledevices,and peripherals.
• Support Microsoft 365, Teams, collaborationtechnologies,and user lifecycle activities.
• Manage incidents, requests,assets,and service records within ITSM tools.
• Support factory systems, shop-floordevices,and operational technology connectivity.
• Perform production startup checks during rostered early-shift coverage.
• Coordinate with regional and global IT teams for incident resolution and projects.
• Assist and support our NDC Beverley, with occasional and weekly site visits
• Participate in a rotating early-shift support roster with other Factory IT team members.
• Provide IT readiness checks before production startup.
• Support production-critical incidents and manufacturing operations.
• Support planned shutdowns, maintenancewindowsand major deployments.
• Basic Understanding of OT/IT, PLC

In this role, you will be dealing with Electrolux’s Internal customers. You should be confident in dealing with all levels of management

In Electrolux, we encourage open communication at all levels and put emphasis on dealing with our customers as well as colleagues with integrity and respect. You will be working in Dudley Park, South Australia on regular working hours and may be required to travel to other sites.

Core Competencies

• 3–5yearsIT support, desktopsupportor service delivery experience.
• Manufacturing or factory IT experience preferred.
• Experience with Incident, Change and Problem Management processes.
• Degree or Diploma in Information Technology, ComputerScienceor related discipline.
• English Fluency both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• General networking TCP/IP, DHCP, DNS (CompTIA A+ and or N+).
• Additional certification in Microsoft (MCSA), (MOS), Linux, Cisco CCNA, or similar technologies is a plus.

Who You Are

• Someone with distinctive troubleshooting and problem-solving skills.
• Advanced analytical skills and attention to detail
• Proven ability to quickly learn new technologies, processes, and procedures
• Have the ability to work as an effective and contributing team member
• Knowledge of ITSM processes (ITIL esp. Change / Incident)
• Intermediate knowledge of Windows 10,11
• Basic to the immediate knowledge of Teams telephony
• Intermediate knowledge of Windows Server and above and Active Directory
• Intermediate analytical skills and attention to detail
• Ability to provide step-by-step technical help, both written and verbal.
• Work on projects aside from the day-to-day operations
• Excellent verbal and written communication skills & client service skills
• Professional image with the ability to form good partner relationships across functions
• Different roles & responsibilities may be assigned to this position according to changes in the supported business area.

You will be based in our Dudley Park, Adelaide manufacturing facility, within the Research and Development team.

Why work for Electrolux?

• Global Leader of Home Appliances
• Proud to be the only white goods manufacturer with a manufacturing of cooking appliances in Australia
• Staff, Friends & Family Discounts
• Free Secure Parking Onsite
• CARE Day (additional leave)
• Health and Well-being initiatives
• Annual flu shots onsite + wellbeing sessions & webinars
• Continued Progress on Diversity & Inclusion
• Living our Sustainability Commitment

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you!

Electrolux is a global leader in household appliances and appliances for professional use, selling more than 40 million products to customers in more than 150 markets every year. The company focuses on innovative products that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, cookers, air‑conditioners and small appliances such as vacuum cleaners sold under esteemed brands like Electrolux, AEG, Eureka and Frigidaire. In 2010 Electrolux had sales of SEK 106 billion and 52,000 employees.

Our Company

Electrolux is a global leader in household appliances and appliances for professional use, selling more than 40 million products to customers in more than 150 markets every year. The company focuses on innovative products that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, cookers, air‑conditioners and small appliances such as vacuum cleaners sold under esteemed brands like Electrolux, AEG, Eureka and Frigidaire. In 2010 Electrolux had sales of SEK 106 billion and 52,000 employees.

Source: This is an extract from the company's own website.