Customer Service Manager

Electrolux Professional Group; City of Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible work-life balance

Country-specific perks and benefits

Opportunity to make a difference in the industry

Job summary

A global leader in food service and laundry equipment is seeking a Customer Service Manager in Melbourne. The role entails managing dealer performance, overseeing a service team, and ensuring timely resolutions of technical issues. Candidates should have strong leadership and technical skills, a business-oriented mindset, and proficiency in Microsoft Office. This position offers a hybrid work environment and is full-time with opportunities for professional development.

Qualifications

• Good technical knowledge on Electrical and Mechanical system.
• Strong Business and People Manager.
• Good people leadership skill.
• Good planning and organizational skill.
• Proficient in Microsoft Office (MS Word, Excel, PowerPoint, Outlook).
• Ability to multi-task in a fast-paced environment.
• Strong team player and driven attitude.
• Willingness to learn and innovate.

Responsibilities

• Manage and grow dealer and service partners service performance.
• Manage customer expectations in terms of Technical and Commercial requirements.
• Lead the service team in daily operations and timely resolution of technical issues.
• Report quality issues and take ownership until resolution.
• Collaborate with Sales Order Processing team for spare parts management.
• Work closely with Commercial and regional teams to support business expansion.
• Evaluate the expansion of Dealer and Service Partner network.
• Improve technicians' service delivery to exceed customer expectations.
• Organize and conduct technical training for staff and partners.
• Conduct Business Development activities to boost revenue.

Skills

Technical knowledge on Electrical and Mechanical systems

Business and People Management

Leadership skills

Planning and organizational skills

Proficiency in Microsoft Office

Multi-tasking in a fast-paced environment

Team player attitude

Willingness to learn and innovate

Job description

Join to apply for the Customer Service Manager role at Electrolux Professional Group.

Customer Care Manager – Oceania

What You’ll Be Doing:

• Manage and growth dealer and service partners service performance.
• Manage customer expectations in terms of Technical and Commercial requirement.
• Lead and manage the service team day to days service operations and make sure resolutions of technical issues in timely manner.
• Active in reporting in Quality issues arise and take ownership till resolutions.
• Collaborate with Sales Order Processing team for spare parts delivery fulfillment management, right parts at right time.
• Close collaboration with Commercial Team and regional team to support the regional business expansion strategy.
• Responsible to evaluate in expansion of Dealer and Service Partner network with Commercial Team, inclusive existing dealer and service partners.
• Responsible to improve technicians’ service delivery to exceed customer expectations. This extend beyond technical skills.
• Responsible for technician career growth.
• Periodically organize & conduct Structural Technical Training for internal staffs, dealers and service partners.
• Perform Business Development activities to increase Customer Care revenue as well as profitability

What’s Needed for You to Thrive

• Possess good technical knowledge on Electrical and Mechanical system.
• Strong Business and People Manager.
• Good people leadership skill
• Good planning and organizational skill.
• Proficient in Microsoft office (MS Word, Excel, PowerPoint, Outlook)
• Ability to multi-task in a fast paced environment
• Strong team player and driven attitude
• Willingness to learn and innovate

Our Culture in 4 Words

Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably.

What’s in It for You

• Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow
• The possibility to work hybrid and build a flexible worklife balance
• Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve
• Plus: country-specific perks and benefits designed to support your well-being.

About Electrolux Professional Group

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2024, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service

Industries

Machinery Manufacturing