IT Operations Pro: AI Tools & Security Focus

Kelly+Partners; North Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Kelly+Partners is seeking a proactive IT Support professional to join our growing team. You will provide hands-on support to Partners, managers, and staff across our offices, ensuring systems run smoothly and securely.

The role involves administering Microsoft 365, managing endpoints, and collaborating with external vendors. The ideal candidate has 3–5+ years of IT experience, strong Microsoft 365 and Windows expertise, and a service-minded, organised approach to supporting senior stakeholders.

Qualifications

• 3–5+ years of hands-on IT experience, preferably in professional services.
• Strong experience with Microsoft 365, Windows OS, user access and license administration.
• Experience supporting Partners and senior stakeholders; cloud-based SaaS experience.

Responsibilities

• Provide hands-on IT support to Partners, managers, and staff across our offices.
• Build strong working relationships with Partners to understand technology needs and ensure reliable support.
• Administer and support Microsoft 365, including user provisioning, licensing, security, and collaboration tools.
• Manage endpoints (Windows laptops/desktops), onboarding/offboarding, and equipment setup.
• Coordinate with third-party IT vendors and MSPs.
• Support IT aspects of new office onboarding and integrations.
• Assist with cybersecurity best practices, including MFA, endpoint protection, and access controls.
• Support practice management, document management, and collaboration platforms.
• Manage IT requests using a ticket-based support model.
• Support AI and automation initiatives, including: user access and permissions for AI tools, security, licensing, and compliance.
• Assisting rollout, configuration, and user support for AI-enabled tools.
• Maintain IT documentation, procedures, and operational records.

Skills

Stakeholder management

Communication skills

Service mindset

Organised

Tools

Microsoft 365

Windows OS

ITSM systems

Licensing administration

Job description

Kelly+Partners is seeking a proactive IT Support professional to join our growing team. You will provide hands-on support to Partners, managers, and staff across our offices, ensuring systems run smoothly and securely.

The role involves administering Microsoft 365, managing endpoints, and collaborating with external vendors. The ideal candidate has 3–5+ years of IT experience, strong Microsoft 365 and Windows expertise, and a service-minded, organised approach to supporting senior stakeholders.