IT Operations & Incident Response Specialist

Cummins Inc.; Perth; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Income Protection insurance

Health insurance discounts

Annual remuneration review

Annual bonus program

Onsite parking

Employee Assistance Program

Paid Parental Leave

Job summary

Cummins Inc. in Perth is seeking an IT Support Specialist to independently deliver advanced IT and Manufacturing IT (MFG IT) support, ensuring system availability and reliability while driving continuous improvement.

The role is based at our office in Perth and requires 5+ years of experience in a similar role. Responsibilities include incident management, governance adherence, SOP documentation, and project delivery with vendors.

Qualifications

• Associate Degree, relevant industry training, or certifications preferred.
• ITIL knowledge or certification desirable.
• MCSE certification preferred.
• Excellent written and verbal communication skills are required.

Responsibilities

• Provide Tier 2/3 local and remote hardware, software, network, and server support across corporate and manufacturing locations.
• Diagnose and manage system compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS).
• Support server infrastructure, hosted applications, and lead remote teams during major incident resolutions.
• Perform full device life cycle management: OS installation, provisioning, deployment, backup/recovery, and decommissioning.
• Manage incidents and requests from initiation through closure, maintaining high customer satisfaction and SLA compliance.
• Enforce Cummins IT governance, security standards, and operational guidelines.
• Author and update Standard Operating Procedures (SOPs) and technical knowledge base documentation.
• Serve as an active project team member executing IT service line deliverables using standard Project Management tools.
• Coordinate and supervise third-party vendors and contractors for onsite installations and hardware activities.
• Travel to regional Cummins facilities on short notice for critical hands‑on operational or project tasks.
• Analyze support trends to drive root‑cause analysis and preventive measures.
• Apply continuous improvement tools (e.g., Six Sigma) to enhance service delivery efficiency and reduce operational costs

Skills

ITIL knowledge

Communication skills

5+ years experience

MCSE certification

Education

Associate Degree

Industry certifications preferred

Job description

Cummins Inc. in Perth is seeking an IT Support Specialist to independently deliver advanced IT and Manufacturing IT (MFG IT) support, ensuring system availability and reliability while driving continuous improvement.

The role is based at our office in Perth and requires 5+ years of experience in a similar role. Responsibilities include incident management, governance adherence, SOP documentation, and project delivery with vendors.