IT Operations Specialist – Manufacturing IT

Sourceo; Western Australia; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Income Protection insurance

Employee Assistance Program

Onsite parking

Annual remuneration review

Participation in annual variable bonus

Private health insurance discounts

Job summary

Cummins Inc. in Perth, Australia seeks an IT Support Specialist who will deliver advanced IT and MFG IT support, ensuring system availability, efficiency, and reliability. The role is based in our Perth office and involves complex incident management and continuous improvement across services.

You will handle Tier 2/3 support, governance, SOPs, and project deliverables, with travel to regional facilities. Strong communication and 5+ years in IT are preferred.

Qualifications

• 5+ years of experience in a similar IT role (preferred).
• ITIL knowledge or certification desirable.
• MCSE certification preferred.
• Excellent written and verbal communication skills are required.

Responsibilities

• Provide Tier 2/3 local and remote hardware, software, network, and server support across corporate and manufacturing locations.
• Diagnose and manage system compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS).
• Support server infrastructure, hosted applications, and lead remote teams during major incident resolutions.
• Perform full device life cycle management: OS installation, provisioning, deployment, backup/recovery, and decommissioning.
• Manage incidents and requests from initiation through closure, maintaining SLA compliance.

Skills

Written and verbal communication

IT support experience

Customer service excellence

Education

Associate degree

ITIL knowledge or certification

MCSE certification

Job description

Cummins Inc. in Perth, Australia seeks an IT Support Specialist who will deliver advanced IT and MFG IT support, ensuring system availability, efficiency, and reliability. The role is based in our Perth office and involves complex incident management and continuous improvement across services.

You will handle Tier 2/3 support, governance, SOPs, and project deliverables, with travel to regional facilities. Strong communication and 5+ years in IT are preferred.