Mining Field Service Coordinator (Remote Support)

Cummins; Western Australia; Hybrid; AUD 60.000 - 90.000; Vollzeit

Zusammenfassung

Cummins Inc. in Perth, WA is seeking a proactive Service Coordinator to provide frontline support for mining customers. Based in Perth, the role will also deliver remote service support to the Newman operation, coordinating breakdowns and planned service work from enquiry to completion.

You will work with customers, technicians and internal teams to plan, track and communicate progress, manage job scope and POs, and ensure accurate records and timely invoicing.

Qualifikationen

• High school diploma or equivalent.
• Experience in customer service, service coordination, automotive or field service is advantageous.
• Experience coordinating multiple customer requirements across operational teams is beneficial.

Aufgaben

• Coordinate mining customer breakdowns, repairs and planned service work from initial request through to completion.
• Manage service jobs within Cummins systems, ensuring customer requirements, job scope and POs are captured.
• Communicate regularly with customers with updates on progress, delays, scope changes and completion.
• Collaborate with Service Supervisors, technicians, Parts and internal teams to coordinate labour and parts.
• Monitor open jobs and WIP, following up outstanding actions to support timely completion and invoicing.

Kenntnisse

Initiative

Teamwork

Communication

Customer focus

Problem solving

Adaptability

Service delivery

Record keeping

Warranty support

Ownership

Diversity awareness

Ausbildung

High school diploma

Tools

Cummins systems

Jobbeschreibung

Cummins Inc. in Perth, WA is seeking a proactive Service Coordinator to provide frontline support for mining customers. Based in Perth, the role will also deliver remote service support to the Newman operation, coordinating breakdowns and planned service work from enquiry to completion.

You will work with customers, technicians and internal teams to plan, track and communicate progress, manage job scope and POs, and ensure accurate records and timely invoicing.