Mining Field Service Coordinator

Cummins Asia Pacific; Newman; In loco; AUD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Cummins Inc. in Perth seeks a frontline service support specialist to coordinate mining customer service requests, breakdowns and repairs from enquiry to completion. Based in Perth, this role provides remote service support to the Newman operation and its mining customers.

You will liaise with customers, technicians, supervisors and internal teams to ensure work is planned, communicated and completed in line with customer and business requirements.

Competenze

• High school diploma or equivalent; licensing may be required for export controls or sanctions regulations.
• Experience in customer service, service coordination, automotive, field service or similar operations is highly regarded.

Mansioni

• Act as key point of contact for customers, coordinating maintenance, breakdowns and field service activities.
• Coordinate breakdown response and planning, including technician availability, parts and site requirements.
• Maintain regular communication with customers and technicians on progress, delays and changes.
• Monitor WIP and outstanding jobs, following up actions to achieve KPIs.

Conoscenze

Initiative

Collaboration

Clear communication

Customer relationships

Problem solving

Adaptability

Service delivery

Record keeping

Warranty processes

Ownership & follow-through

Diversity & inclusion

Formazione

High school diploma or equivalent

Descrizione del lavoro

Cummins Inc. in Perth seeks a frontline service support specialist to coordinate mining customer service requests, breakdowns and repairs from enquiry to completion. Based in Perth, this role provides remote service support to the Newman operation and its mining customers.

You will liaise with customers, technicians, supervisors and internal teams to ensure work is planned, communicated and completed in line with customer and business requirements.