IT Manager

Talent Web Recruitment; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Product allowance

Staff discount

Birthday leave

Work from home Fridays

Employee Assistance Program

Sustainability focus

High-impact role

Job summary

Talent Web Recruitment partners with a fast-growing Australian retail and consumer brand to hire an IT Manager. This newly created, hands-on leadership role puts you in charge of the technology environment and the foundations of an IT function that scales with the business.

With broad ownership across store technology, infrastructure, security and vendor management, you will shape IT strategy, establish operating models, and lead the growth of an internal team as new stores open locally and

Qualifications

• Windows Server, virtualization, storage hardware

Responsibilities

• Lead greenfield IT projects and store technology implementations.
• Design infrastructure, systems and support processes.
• Take ownership of POS and store technology, providing hands-on support.
• Manage technology vendors and external service providers.
• Develop IT standards, policies, documentation and security practices.
• Build and lead an internal IT team as the organisation grows.
• Support IT requirements for new store openings, including future international locations.
• Shape how technology enables domestic and international expansion.

Skills

Windows Server

Virtualisation

IT Security

POS systems

Vendor management

L1/L2/L3 support

Retail / multi-site

Job description

Job Highlights

• Newly created position
• Build IT from the ground up
• No manager experience required!

We are partnering with a fast-growing Australian retail and consumer brand that is entering an exciting new phase of growth.

As the business continues to expand its retail footprint, technology is becoming increasingly critical to the customer experience and day-to-day operation of the business. We are looking for an IT Manager to take ownership of the organisation's technology environment and establish the foundations of an IT function that can scale with the business.

This is a genuinely hands‑on IT leadership opportunity. There is currently no dedicated operational IT team, so this role is suited to someone who enjoys being close to the technology, solving problems directly and building things properly from the ground up.

You will have broad ownership across infrastructure, systems, stores technology, end‑user support, vendors, security and technology projects, while also playing an important role in shaping the organisation's future IT strategy.

What Makes This Role Different?

This isn't a role where you inherit a large team and an established technology environment. You will have the opportunity to build it.

The successful candidate will be involved in establishing the IT operating model, introducing appropriate systems and processes, improving the technology supporting the retail network and laying the foundations for a scalable environment as the business grows. You will also have the opportunity to:

• Lead greenfield IT projects and implementations.
• Design and establish infrastructure, systems and support processes.
• Take ownership of POS and store technology.
• Provide hands‑on L1/L2 support while also resolving more complex L3 issues.
• Work closely with retail, operations, finance and leadership teams.
• Manage technology vendors and external service providers.
• Develop IT standards, policies, documentation and security practices.
• Build and lead an internal IT team as the organisation grows.
• Support the technology requirements of new store openings, including future international locations.
• Help shape how technology enables the business's continued domestic and international expansion.

About You

You don't need a large team around you to get things done. In fact, you enjoy being the person who can diagnose a problem, work through the solution and, where appropriate, get hands‑on and fix it.

You will ideally bring:

• Windows Server, virtualisation, server and storage hardware
• IT security, system hardening and data protection
• Windows, macOS, iOS and Android support
• Strong understanding of POS systems and the technology ecosystem supporting retail stores/hospitality venues.
• Managing vendors to SLA and running an IT budget
• To start with, happy to support the business L1/L2/L3
• Experience supporting retail, hospitality, venues or other multi‑site customer‑facing environments.
• Experience with store infrastructure including networks, Wi‑Fi, connectivity, endpoints, printers, payment systems and other store technology.

Your perks

• Product allowance & 50% staff discount.
• Birthday leave - have your birthday off.
• Work from home on Fridays.
• Comprehensive Employee Assistance Program.
• The opportunity to make a significant impact on a brand that values sustainability & conservation.
• A newly created, high‑impact role supporting business‑critical growth areas.