IT & Systems Manager

seek.com.au; Sydney; On-site; AUD 120,000 - 140,000; Full time

Benefits offered by this job

BBQ events

Team events

Job summary

seek.com.au in Sydney seeks an experienced in-house IT professional to own the IT function, coordinate with an MSP for security, hosting and domain management, and drive improvements across licensing, assets, and access controls.

You will lead initiatives to achieve Essential 8 ML2 maturity and support DISP readiness, with early start availability and occasional travel to Sydney and other sites as required.

Qualifications

• Act as the first point of contact for IT support across the business.
• Experience managing a Managed Service Provider relationship and enforcing SLAs.
• Handle software licensing, IT purchasing, asset management and onboarding/offboarding processes.
• Develop reports, dashboards and automated workflows for management visibility.
• Administer SharePoint, websites and portals, and explore AI tool integrations.

Responsibilities

• Act as the first point of contact for IT support across the business.
• Managing our MSP relationship - holding them to service levels, interrogating quotes and scopes, and making sure we get what we pay for
• Managing user profiles, accounts, access and permissions, including staff onboarding and offboarding
• Owning software licensing, IT purchasing, equipment setup and the asset register
• Building reports, dashboards and automated workflows that give management visibility
• Developing and administering SharePoint, websites and portals
• Finding where AI tools can genuinely take work off people's hands - and integrating them where they stack up

Skills

First point of contact

MSP management

Licensing

Project management

SharePoint

Cloud/AI tooling

Education

ITIL 4 Foundation

ITIL 4 Managing Professional

CompTIA Security+

Job description

We are an established company within the construction industry, with a team of approximately 60 people. As part of our continued growth, we have made a deliberate strategic decision to bring our IT operations in-house. This move reflects our commitment to strengthening our internal capabilities, improving control and responsiveness, and ensuring our technology environment continues to evolve alongside the needs of our business.

About the role

You will be our in-house IT person, reporting directly to the Business Manager, with a contracted Managed Service Provider (MSP) behind you handling security, cybersecurity, hosting, cloud and domain management. Your job is to run everything on our side - from supporting internal stakeholders to managing projects and overseeing everything else in between such as licensing access, MSP management, equipment and assets.

A key priority within your first six months will be to assess our current environment, identify the changes required to achieve Essential 8 Maturity Level 2 (ML2), and lead the implementation of those changes. This project will also position the business to pursue membership in the Australian Government's Defence Industry Security Program (DISP) as a Level 1 - Protected supplier.

The standard working hours for the role are 7:30am to 4:00pm, Monday to Friday. The position will require occasional travel to Sydney and interstate as business requirements dictate.

As our operations commence from 5:30am, you will also be required to maintain availability from 5:30am should our early-starting team require urgent IT support. This does not necessarily mean working from 5:30am each day, but you will need to be contactable and able to respond when required.

What you’ll be doing

Acting as the first point of contact for IT support across the business

Managing our MSP relationship - holding them to service levels, interrogating quotes and scopes, and making sure we get what we pay for

Managing user profiles, accounts, access and permissions, including staff onboarding and offboarding

Owning software licensing, IT purchasing, equipment setup and the asset register

Building reports, dashboards and automated workflows that give management visibility

Developing and administering SharePoint, websites and portals

Finding where AI tools can genuinely take work off people's hands - and integrating them where they stack up

What we’re looking for

Minimum 5 years of experience working in a similar role

Sound knowledge of Essential 8 Framework (ML2 Minimum)

Hands on MSP management experience

ITIL 4 Foundation or ITL 4 Managing Professional (Desirable)

CompTIA Security

Australian Citizen due to Security Clearance requirement

What's in it for you?

$120,000 - $140,000 + superannuation, depending on experience

Full ownership of the IT function - your decisions, your systems, your roadmap

Opportunity to make a real difference in an reputable company

Enjoyable environment with regular BBQs and team-based events