IT Manager – Systems, Infrastructure & Technology

Schnits Frozen Foods; City Of Cockburn; On-site; AUD 130,000 - 170,000; Full time

Job summary

Schnits Frozen Foods in Bibra Lake, WA is seeking an IT Manager to establish and lead the internal IT capability. This hands-on leadership role starts as a one-person function, delivering day-to-day support while building a long-term technology strategy.

You will review the outsourced environment, transition IT support in-house, manage core systems and vendors, and progressively strengthen infrastructure, cybersecurity and planning across the business.

Qualifications

• Seven years of experience across IT support, systems administration, infrastructure, Microsoft 365, cybersecurity and business systems.
• At least three years in a senior role with broad responsibility for an organisation's IT environment or technology portfolio.
• Experience transitioning services from an MSP to an internal model.
• Experience working autonomously in a standalone or small-team environment.
• Experience managing vendors, contracts, licensing, cybersecurity and business-continuity arrangements.
• Relevant tertiary IT qualification or equivalent substantial experience.
• Experience supporting manufacturing, FMCG, warehousing or multisite operations (desirable).

Responsibilities

• Review outsourced IT services, contracts, access, documentation and recurring support issues.
• Develop and implement a staged transition of day-to-day IT support and administration in-house.
• Provide responsive support across users, devices, printers, connectivity, Microsoft 365, shared drives and business applications.
• Manage user onboarding, offboarding, permissions, equipment, licensing and IT asset records.
• Maintain networks, cloud services, telephony, endpoints and business-critical systems.
• Manage technology vendors, contracts, procurement, licensing and service performance.
• Strengthen cybersecurity controls, backups, disaster recovery, incident response and business continuity.
• Develop a pragmatic technology roadmap aligned with business growth and operational needs.
• Lead systems, integration, automation and technology-improvement projects.
• Provide clear advice and reporting to leadership on technology risk, investment and priorities.

Skills

Leadership

Vendor management

Cybersecurity

Project management

Documentation

Stakeholder management

Troubleshooting

Communication

Education

Tertiary IT qualification or equivalent substantial experience

Tools

Microsoft 365

Cloud services

ITIL (desirable)

Job description

IT Manager - Systems, Infrastructure & Technology (Full-Time Permanent)

Bibra Lake WA | Hands-On Technology Leadership | Standalone IT Function

Schnits Frozen Foods is a well-established, family-owned food manufacturing business based in Bibra Lake. We are seeking an experienced and commercially minded It Manager to establish and lead our internal information technology capability.

This is a rare opportunity for a mature technology professional who can set direction while remaining genuinely hands-on. Initially operating as a one-person IT function, you will bring day-to-day support and systems ownership in-house and build the foundations for our longer-term technology strategy.

About the role

Reporting to the General Manager, you will review the current outsourced environment and lead a staged transition to internal IT support. You will personally resolve day-to-day issues, administer core systems and manage vendors, while progressively strengthening infrastructure, cybersecurity, resilience, data and technology planning across the business.

Key responsibilities

Review outsourced IT services, contracts, access, documentation and recurring support issues.

Develop and implement a staged transition of day-to-day IT support and administration in-house.

Provide responsive support across users, devices, printers, connectivity, Microsoft 365, shared drives and business applications.

Manage user onboarding, offboarding, permissions, equipment, licensing and IT asset records.

Maintain networks, cloud services, telephony, endpoints and business-critical systems.

Manage technology vendors, contracts, procurement, licensing and service performance.

Strengthen cybersecurity controls, backups, disaster recovery, incident response and business continuity.

Develop a pragmatic technology roadmap aligned with business growth and operational needs.

Lead systems, integration, automation and technology-improvement projects.

Provide clear advice and reporting to leadership on technology risk, investment and priorities.

About you

Minimum seven years' broad experience across IT support, systems administration, infrastructure, Microsoft 365, cybersecurity and business systems.

At least three years' experience in a senior role with broad responsibility for an organisation's IT environment or technology portfolio.

Strong hands-on troubleshooting capability and willingness to personally deliver day-to-day support.

Experience transitioning services from an MSP to an internal model.

Experience working autonomously in a standalone or small-team environment.

Experience managing vendors, contracts, licensing, cybersecurity and business-continuity arrangements.

Strong project delivery, documentation, communication and stakeholder-management skills.

Relevant tertiary IT qualification or equivalent substantial experience.

Experience supporting manufacturing, FMCG, warehousing or multisite operations (desirable).

Microsoft, cloud, networking, cybersecurity, ITIL or project-management certification (desirable).

Newly created role with genuine ownership and executive visibility.

Opportunity to shape both immediate service delivery and longer-term technology strategy.

Broad and varied remit across support, infrastructure, systems and cybersecurity.

Stable and growing WA family-owned business.

Convenient Bibra Lake location with on-site parking.

Applicants must have unrestricted Australian working rights. Sponsorship is not available for this position.