IT Lead & Systems Administrator: Strategy & MSP Security

Employee Matters; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Industry Skills Australia (ISA) is seeking an IT Lead and Systems Administrator to balance hands‑on operations with strategic IT governance. Reporting directly to the Chief Commercial Officer, you will drive internal technology, MSP relationships, and cybersecurity standards across the organisation.

This role suits an ambitious IT professional looking to shape the IT roadmap, manage Microsoft 365, Azure, Windows Server, and SharePoint, and advance cybersecurity initiatives while maintaining a

Qualifications

• Proven background in IT support, systems administration, or a similar multifaceted technical environment.
• Strong practical experience across Microsoft 365 administration, Azure AD, Windows Server, and SharePoint.
• Clear understanding of LAN, WAN, Wi‑Fi, DNS, DHCP, and VPN configurations.
• Exceptional interpersonal and communication skills with a patient, service‑driven attitude.

Responsibilities

• Act as the internal go‑to for staff technology needs, maintaining a patient, customer‑focused approach to incident resolution and onboarding/offboarding.
• Oversee ISA's outsourced MSP and third‑party vendors, tracking service levels and escalations.
• Manage and configure core systems including Microsoft 365, Azure AD, Windows Server, and SharePoint.
• Uphold endpoint security, identity management, vulnerability tracking, backup integrity, and cyber awareness.
• Manage the IT hardware lifecycle and assist with head office tech and meeting room facilities.

Skills

Hands‑on Technical Background

Microsoft Cloud & Server Knowledge

Core Networking Competency

People & Service Focus

Strategy & Security Interest

Education

Relevant IT qualification

Microsoft Certifications

MSP experience

Tools

Microsoft 365

Azure Active Directory

Windows Server

SharePoint

Job description

Industry Skills Australia (ISA) is seeking an IT Lead and Systems Administrator to balance hands‑on operations with strategic IT governance. Reporting directly to the Chief Commercial Officer, you will drive internal technology, MSP relationships, and cybersecurity standards across the organisation.

This role suits an ambitious IT professional looking to shape the IT roadmap, manage Microsoft 365, Azure, Windows Server, and SharePoint, and advance cybersecurity initiatives while maintaining a