Technology Services Leader — Strategy, Operations & Growth

people2people; City of Melbourne; On-site; AUD 140,000 - 180,000; Full time

Job summary

people2people seeks an experienced Technology Services Manager to lead technology operations, systems strategy and business improvement within a professional services environment.

You will collaborate with senior stakeholders and external technology partners to assess capabilities, drive continuous improvement and deliver technology initiatives that support growth and operational excellence.

Qualifications

• Experience leading technology environments within a complex business.
• Vendor and MSP management experience.
• Exposure to enterprise application, platform or systems ownership.
• Experience delivering technology upgrades, implementations or migration projects.
• Strong stakeholder engagement and communication skills.
• A pragmatic, commercially focused approach to technology leadership.
• The ability to balance strategic planning with hands-on operational oversight.

Responsibilities

• Develop and maintain the organisation's technology roadmap.
• Assess current technology platforms, processes and systems, identifying opportunities for improvement.
• Lead system implementations, upgrades, migrations and technology enhancement projects.
• Manage relationships with external technology providers, vendors and managed service partners.
• Provide technology leadership and recommendations to stakeholders across the business.
• Oversee core business applications, technology services and operational performance.
• Drive technology governance, risk management and continuous improvement initiatives.
• Ensure technology solutions remain aligned to business objectives and future growth plans.
• Partner with business leaders to understand requirements and translate them into practical technology outcomes.

Skills

Technology leadership

Vendor management

MSP management

Stakeholder engagement

Project delivery

Strategic planning

Hands-on operations

Tools

Microsoft 365

Job description

people2people seeks an experienced Technology Services Manager to lead technology operations, systems strategy and business improvement within a professional services environment.

You will collaborate with senior stakeholders and external technology partners to assess capabilities, drive continuous improvement and deliver technology initiatives that support growth and operational excellence.