Sydney-based Senior Cloud & Security IT Operations Lead

Altis Consulting; Sydney; Hybride; AUD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Health and wellbeing support

Paid parental leave

Reward and recognition program

Résumé du poste

Altis Consulting is seeking an experienced IT Operations Lead / Senior Systems Administrator to own core technology platforms and drive the cloud-first environment in Sydney. You will manage Microsoft 365, Azure, endpoint management, identity services, cyber security controls, networking, automation and business continuity.

This hands-on role leads IT operations, contributes to projects, implements new technologies, automates processes, strengthens security controls and resolves complex issues.

Qualifications

• 5+ years' experience in IT infrastructure, cloud operations or IT support.
• Broad hands-on technical experience across on‑premises, cloud and SaaS technologies.
• Demonstrated experience managing Microsoft 365, Azure, endpoint management and enterprise networking.
• Strong support experience and a customer-focused mindset.
• Excellent stakeholder management and communication skills.
• An understanding of fundamental cyber security concepts and controls.

Responsabilités

• Lead the management and continuous improvement of our cloud-first technology environment.
• Administer and support Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, OneDrive, Teams and Intune.
• Monitor and maintain internal networks, internet connectivity, Wi‑Fi and telecommunications services.
• Maintain infrastructure standards, documentation, policies and operational procedures.
• Drive continuous improvement across IT services and operational processes.
• Monitor ticket queues and identify and expedite tickets based on severity and impact.
• Resolve complex tickets and escalations from the IT Support Analyst.
• Improve support processes by identifying opportunities and automating repetitive tasks.
• Provide support coverage when the IT Support Analyst is on leave.
• Assist with procuring and provisioning laptops for new starters and conduct first-day IT onboarding sessions.
• Enhance information security policies, standards and procedures.
• Contribute to cyber security operations, including monitoring, incident response, vulnerability management and security investigations.
• Maintain and test backup, disaster recovery and business continuity capabilities.
• Participate in compliance reviews and remediation activities to support ISO 27001 certification and regulatory obligations.
• Manage system patching, configuration management and technology lifecycle activities.
• Maintain asset inventories, technical documentation, disaster recovery procedures and operational records.
• Drive automation, innovation and technology initiatives that improve business efficiency and resilience.
• Collaborate with business leaders to ensure technology services support Altis' strategic and operational objectives.

Connaissances

IT infrastructure

Cloud operations

Microsoft 365

Azure

Endpoint management

Enterprise networking

Customer focus

Stakeholder management

Cyber security basics

Outils

Power Automate

Azure Automation

Microsoft Defender

Purview

Description du poste

Altis Consulting is seeking an experienced IT Operations Lead / Senior Systems Administrator to own core technology platforms and drive the cloud-first environment in Sydney. You will manage Microsoft 365, Azure, endpoint management, identity services, cyber security controls, networking, automation and business continuity.

This hands-on role leads IT operations, contributes to projects, implements new technologies, automates processes, strengthens security controls and resolves complex issues.