IT Infrastructure & Support Specialist

The Cairnmillar Institute; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Cairnmillar Institute in Hawthorn East, Victoria is seeking an IT Technical Specialist for a permanent full-time position. You will support staff, maintain IT infrastructure, and help implement new technologies to keep systems secure and efficient.

Ideal candidates have an associate degree in IT and proven experience in technical support, with strong problem-solving and the ability to explain technical concepts to non-technical users.

Qualifications

• Associate degree in Information Technology or a related field.
• Proven experience in a technical support role or similar position.
• Strong knowledge of IT systems, networks, and security.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with various operating systems and software applications.

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Manage and maintain IT infrastructure, including servers, networks, and workstations.
• Assist in the implementation of new technologies and upgrades.
• Monitor system performance and ensure security protocols are followed.
• Collaborate with team members to develop and improve IT processes.
• Document technical procedures and user guides for staff.
• Train staff on new systems and software applications.

Skills

Proven experience in a technical suppo

Strong knowledge of IT systems, nets,"

Education

Associate degree in Information Technology or related field

Job description

The Cairnmillar Institute in Hawthorn East, Victoria is seeking an IT Technical Specialist for a permanent full-time position. You will support staff, maintain IT infrastructure, and help implement new technologies to keep systems secure and efficient.

Ideal candidates have an associate degree in IT and proven experience in technical support, with strong problem-solving and the ability to explain technical concepts to non-technical users.