IT Support / System Engineer

Coachwood Information Professionals; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Training & up-skilling

Small friendly team

Free on-site parking

Job summary

Coachwood Information Professionals, Moorabbin VIC, is seeking a full-time on-site IT Support Engineer to join a close-knit team in Melbourne's south-east. You will provide technical support, manage client environments, and assist with cloud migrations and new deployments.

Ideal candidates have strong Windows Server/AD, M365, Exchange Online, Intune, Entra ID, and backup/DR experience, plus familiarity with virtualization and WinTel environments. Australian citizenship or PR is essential.

Qualifications

• Knowledgeable of Windows Server, Active Directory, M365, Exchange and Exchange Online.
• Intune device management and policy/app creation.
• Managing Enterprise applications in Entra ID.
• Experience with backup solutions and disaster recovery.
• Experience with WinTel environments and virtualization/ hosted environments.

Responsibilities

• Provide technical support to clients, ensuring timely resolution of issues.
• Support end-users via phone, email, and remote support tools.
• Monitor and manage client environments and perform daily checks & tasks.
• Assist with projects, cloud migrations, new hardware and software installations.

Skills

Windows Server

Active Directory

M365

Exchange Online

Intune

Entra ID

Backup & DR

Virtualisation

WinTel Environments

Tools

MS Entra ID

Remote Monitoring Tools

Job description

Coachwood Information Professionals – Moorabbin VIC

A full-time permanent position has opened with this Australian owned and operated managed services group on-site in Melbourne's south-east suburbs. You will join a close-knit small team providing a range of technical services to a broad range of customers.

Tasks & responsibilities include:

• Provide technical support to clients, ensuring timely resolution of issues.
• Support end-users via phone, email, and remote support tools.
• Strong verbal and written communication skills with a customer-first attitude.
• Monitor and manage client environments and perform daily checks & tasks.
• Assist with Projects, cloud migrations, new hardware and software installations.
• Have a deep understanding of MSP tools, remote monitoring, and management platforms.

Ideally you are a Systems/IT Support Engineer with the following experience:

• Knowledgeable of Windows Server, Active Directory, M365, Exchange and Exchange online.
• Intune device management and creation of policies + apps
• Managing Enterprise applications in Entra ID
• Experience with backup solutions and disaster recovery
• Experience with WinTel Environments
• Experience with Virtualisation & Hosted Environments
• Australian citizenship or permanent residency is essential.

Benefits on offer include:

• Training and up skilling on new technologies & support for relevant certifications
Small friendly close-knit team environment, work with IT Director and Senior Engineers day to day, gain broad experience
• Convenient location in south-east suburb with plenty of free on-site parking available.