IT Infrastructure & Desktop Support Engineer — Sydney

Axiom Technologies

Sydney

On-site

AUD 65,000 - 95,000

Full time

2 days ago

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Job summary

Axiom Technologies in Sydney, Australia, is seeking a hands-on IT Infrastructure/Desktop Support Engineer to assist end‑user devices and workplace technology. You will manage asset lifecycle, IMAC activities, and IT service tickets while ensuring smooth operation across desks, laptops, printers, and mobile devices.

Ideal candidates have 3–5 years in desktop support within enterprise IT, strong hardware troubleshooting, and ITIL knowledge.

Qualifications

3–5 years Desktop Support / End-User Computing experience in enterprise IT environments.
Strong hardware troubleshooting and asset management experience.
ITIL Foundation certification is a plus; IT degree or diploma preferred.

Responsibilities

End-User Support: Troubleshoot hardware and device issues; Install and configure desktops, laptops, and peripherals; Support new hires and device replacements.
Asset & Inventory Management: Track IT hardware inventory; Manage device lifecycle (deploy, move, retire); Maintain records of data-bearing assets.
IT Infrastructure Support: Maintain IT/communication rooms; Handle patching and cable management; Assist with infrastructure maintenance.
Ticket Management: Manage service requests and incidents; Ensure SLA compliance; Document resolutions in ticketing system.
Workplace & Event Support: Setup IT for meetings, training rooms, and events; Support office technology activities.
Business Moves & IMAC: Handle Install, Move, Add, Change requests; Support office relocations and workspace changes.