IT Helpdesk Team Member

Alsco Uniforms; Willoughby City Council; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Alsco Uniforms in Chatswood, NSW, is seeking an IT Helpdesk professional to deliver first-line support for hardware, software, and mobile devices. You will assist with onboarding, maintain records, and escalate complex issues to the right teams.

You'll join an environment that values customer service, clear communication, and problem-solving, with ERP or financial app exposure welcomed and a path for career development within a growing, nationally operating company.

Qualifications

• 2+ years in IT Helpdesk, Service Desk or application support.
• Strong customer service and communication skills.
• Ability to explain technical issues clearly to non-technical users.
• Good problem-solving and multi-ticket prioritisation.
• Experience with Microsoft desktop environments and AD/AAD.
• Experience supporting ERP or financial apps is a plus.
• IT-related qualifications preferred; relevant experience considered.
• ITIL Foundation preferred but not essential.

Responsibilities

• Be the first point of contact for internal IT support requests.
• Troubleshoot and resolve basic hardware, software, desktop and application issues.
• Respond to tickets within service levels and update users on progress.
• Coordinate onboarding and offboarding for new starters and exiting employees.
• Maintain accurate ticket notes and technical documentation.
• Support Microsoft-based environments, including AD and Azure AD.
• Contribute to team meetings and process improvements.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Ticketing system

Education

IT/CS degree preferred

Tools

Active Directory

Azure Active Directory

Microsoft 365

Job description

27 branches. 48,000 satisfied clients.Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

The Alsco group consists of:Alsco, a Managed Rental Service provider ofLinen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries;Deane Apparel, the uniform experts; Clean Room Garments (CRG),contamination and infection control solutions;and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

Why You Should Join Us:

Permanant full time - Job security working for a market leading company, internationally recognised and national footprint.

With an outstanding market reputation, a significant market share, and a comprehensive product portfolio, we stand as a formidable presence in textile cleaning industry.

Great start to work in an IT team of size withgreat career development and progression opportunity.

Supporting the APACregion, a wide range of the latest technologyand participation inIT projects

Great work/life balance & working time flexibilitybtw 6 AM - 6 PM and Hybrid working arrangement after successful passing probation period

Inclusive Company Culture:Experience a great company culture with a friendly and supportive environment. We believe in inclusivity and foster a workplace where everyone feels valued. Come be a part of a team that's more than just colleagues

Opportunities for Growth:Join a winning team that values your growth. Benefit from on-the-job training and ample opportunities to develop your skills in an organisation filled with success stories.

High Performing Team and very supportive managers

Chatswood, 2067 - Very convenient with easy access to various public transportation.

About the Role:

Reporting to the Service Desk Team Lead, you will provide first-line technical support for incoming IT queries via the ticketing system, phone and email. You will help troubleshoot desktop, hardware, software, application and mobile device issues, support user onboarding and offboarding, maintain accurate records and elevate more complex matters to the right team members when needed.

What You’ll Be Doing

• Act as the first point of contact for IT support requests from internal customers
• Troubleshoot, diagnose and resolve basic hardware, software, desktop and application issues
• Respond to tickets in line with agreed service levels and keep users updated on progress
• Coordinate IT onboarding and offboarding activities for new starters and exiting employees
• Maintain accurate ticket notes, technical documentation and service desk records
• Support Microsoft-based desktop, server and Office environments, including Active Directory and Azure Active Directory
• Contribute to team meetings, service desk discussions and process improvement initiatives

Reporting to the Service Desk Team Lead, you will provide first-line technical support for incoming IT queries via the ticketing system, phone and email. You will help troubleshoot desktop, hardware, software, application and mobile device issues, support user onboarding and offboarding, maintain accurate records and elevate more complex matters to the right team members when needed.

What You’ll Be Doing

• Act as the first point of contact for IT support requests from internal customers
• Troubleshoot, diagnose and resolve basic hardware, software, desktop and application issues
• Respond to tickets in line with agreed service levels and keep users updated on progress
• Coordinate IT onboarding and offboarding activities for new starters and exiting employees
• Maintain accurate ticket notes, technical documentation and service desk records
• Support Microsoft-based desktop, server and Office environments, including Active Directory and Azure Active Directory
• Contribute to team meetings, service desk discussions and process improvement initiatives

Follow IT policies and procedures, including cyber security, data management and change management requirements

About You

• At least 2 years’ experience in an IT Helpdesk, Service Desk or application support role
• Strong customer service skills and a genuine interest in helping people
• Clear communication skills and the ability to explain technical issues in a simple, friendly way
• Good problem-solving skills with the ability to prioritise and manage multiple support requests
• Experience with Microsoft desktop environments, Office suite, Active Directory and Azure Active Directory
• Knowledge of computer systems, mobile devices and basic technical troubleshooting
• Experience supporting ERP or financial applications will be highly regarded
• IT, Computer Science or related qualifications are preferred; relevant experience will also be considered
• ITIL Foundation certification is preferred but not essential

About You:

Previous experience in an IT Helpdesk, Service Desk or application support role

Strong customer service, communication and problem-solving skills

Basic understanding of Windows 10/11, Microsoft 365 and common IT support processes

Confident troubleshooting desktop, application, connectivity and user access issues

Relevant IT studies or certifications will be highly regarded

As part of our recruitment process, you will be required to complete pre-employment screening, including reference checking and health screening involving drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at the interview stage.

Alsco Uniforms is an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.

Agencies please note:

Alsco Uniforms is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Alsco Uniforms via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Alsco Uniforms. No fee will be paid in the event the candidate is hired by Alsco Uniforms as a result of the referral or through other means.