Hybrid IT Helpdesk Specialist – First-Line Support

Alsco Uniforms; Willoughby City Council; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Alsco Uniforms in Chatswood, NSW, is seeking an IT Helpdesk professional to deliver first-line support for hardware, software, and mobile devices. You will assist with onboarding, maintain records, and escalate complex issues to the right teams.

You'll join an environment that values customer service, clear communication, and problem-solving, with ERP or financial app exposure welcomed and a path for career development within a growing, nationally operating company.

Qualifications

• 2+ years in IT Helpdesk, Service Desk or application support.
• Strong customer service and communication skills.
• Ability to explain technical issues clearly to non-technical users.
• Good problem-solving and multi-ticket prioritisation.
• Experience with Microsoft desktop environments and AD/AAD.
• Experience supporting ERP or financial apps is a plus.
• IT-related qualifications preferred; relevant experience considered.
• ITIL Foundation preferred but not essential.

Responsibilities

• Be the first point of contact for internal IT support requests.
• Troubleshoot and resolve basic hardware, software, desktop and application issues.
• Respond to tickets within service levels and update users on progress.
• Coordinate onboarding and offboarding for new starters and exiting employees.
• Maintain accurate ticket notes and technical documentation.
• Support Microsoft-based environments, including AD and Azure AD.
• Contribute to team meetings and process improvements.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Ticketing system

Education

IT/CS degree preferred

Tools

Active Directory

Azure Active Directory

Microsoft 365

Job description

Alsco Uniforms in Chatswood, NSW, is seeking an IT Helpdesk professional to deliver first-line support for hardware, software, and mobile devices. You will assist with onboarding, maintain records, and escalate complex issues to the right teams.

You'll join an environment that values customer service, clear communication, and problem-solving, with ERP or financial app exposure welcomed and a path for career development within a growing, nationally operating company.