IT Helpdesk Pro - First-Line Tech Support

Joss Group; Albury City; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Joss Group in Albury is seeking an experienced IT Helpdesk Officer to join our growing team. You will be the first point of contact for IT support, helping staff stay connected and productive by diagnosing and resolving issues.

The role involves setting up equipment, supporting applications, and collaborating with the IT team to ensure timely resolution. A hands-on, practical IT professional with strong communication skills will thrive in this environment.

Qualifications

• Minimum three years’ IT experience.
• Proven experience troubleshooting hardware, software and OS issues.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to learn new technologies quickly.
• Organisational skills and ability to manage competing priorities.
• Initiative and problem-solving skills; able to work independently or in a team.
• Flexible, adaptable and committed to continuous learning.

Responsibilities

• Provide Level 1 IT helpdesk support, diagnosing and resolving hardware, software and OS issues.
• Manage support tickets and escalate complex issues to IT Engineers as needed.
• Set up computers, software, telephones and tablets for employees.
• Troubleshoot business applications and assist staff with tech queries.
• Assist with maintenance of IT assets, databases and network documentation.
• Liaise with external IT service providers to resolve issues.
• Support IT equipment maintenance and IT policies, procedures and documentation.
• Participate in rotating after-hours support.

Skills

Three years IT experience

Helpdesk troubleshooting

Hardware & software troubleshooting

Communication skills

Independent working

Job description

Joss Group in Albury is seeking an experienced IT Helpdesk Officer to join our growing team. You will be the first point of contact for IT support, helping staff stay connected and productive by diagnosing and resolving issues.

The role involves setting up equipment, supporting applications, and collaborating with the IT team to ensure timely resolution. A hands-on, practical IT professional with strong communication skills will thrive in this environment.