Frontline IT Help Desk Analyst

Andrews Meat; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

JBS Australia is seeking an IT Help Desk Analyst to provide first-line technical support for employees across our facilities and offices. You will troubleshoot hardware and software issues, log and manage service requests, and ensure timely assistance to users.

You will join our IT Service Desk team, playing a key role in maintaining high service standards and meeting SLAs. The role involves after-hours support on a rostered basis and collaboration with various business units.

Qualifications

• Experience in IT Help Desk, Service Desk or Technical Support role.
• Strong customer service and communication skills.
• Ability to troubleshoot hardware and software issues.
• Willingness to participate in after-hours support when required.

Responsibilities

• Be the first point of contact for IT support across the business.
• Log, troubleshoot, resolve and escalate tickets as needed.
• Monitor SLAs and ensure timely resolution of requests.
• Provide effective communication of outages and service impacts.
• Escalate complex issues to specialist IT teams when required.
• Contribute to continuous improvement within the IT team.

Skills

Customer service

Communication

Technical troubleshooting

Teamwork

Education

IT qualifications

Tools

Hardware basics

Software basics

Job description

JBS Australia is seeking an IT Help Desk Analyst to provide first-line technical support for employees across our facilities and offices. You will troubleshoot hardware and software issues, log and manage service requests, and ensure timely assistance to users.

You will join our IT Service Desk team, playing a key role in maintaining high service standards and meeting SLAs. The role involves after-hours support on a rostered basis and collaboration with various business units.