IT Helpdesk Officer

Joss Group; Albury City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Joss Group in Albury seeks an experienced IT Helpdesk Officer to provide essential technical support to our people across the business. You’ll be the first point of contact for IT issues, troubleshooting hardware, software and operating systems, and helping keep staff productive.

This hands-on role involves setting up equipment, managing tickets and collaborating with the IT team to resolve issues quickly. We value practical problem-solving, clear communication and a customer-focused approach.

Qualifications

• Three years' IT industry experience.
• Proven troubleshooting of hardware, software and OS issues.
• Ability to quickly learn new technologies, systems and apps.
• Strong communication and customer-focused approach.
• Excellent organisational skills and the ability to manage priorities.
• Initiative, problem-solving skills and the ability to work independently as well as part of a team.
• Flexible and adaptable approach, with a commitment to continuous learning and improvement.

Responsibilities

• Provide Level 1 IT helpdesk support, diagnosing and resolving hardware, software and operating system issues.
• Manage support tickets and escalate more complex issues to IT Engineers when required.
• Set up computers, software, telephones and tablets for employees.
• Troubleshoot business applications and support staff with technology-related queries.
• Assist with the maintenance of company mobile and IP telephone services, databases and network documentation.
• Liaise with external IT service providers and other organisations to resolve issues.
• Support IT equipment maintenance, asset management and associated record keeping.
• Contribute to the development and maintenance of IT policies, procedures and documentation.
• Participate in a rotating after-hours support arrangement.

Skills

IT Helpdesk

Troubleshooting

Customer service

Communication

Organizational skills

Problem solving

Independent worker

Team collaboration

Job description

At Joss Group, we’ve spent more than 50 years delivering trusted construction and facilities management services across New South Wales, the ACT and Victoria. As a privately owned regional business, we combine the capability of a large organisation with the responsiveness and community connection that only a regional company can offer.

We’re looking for an experienced IT Helpdesk Officer to join our growing team in Albury, and provide essential technical support to our people across the business. If you enjoy solving problems, helping others and getting technology back on track, this could be the opportunity for you.

About the role

As the first point of contact for IT support, you’ll play an important role in keeping our people connected, productive and able to do their jobs effectively. You’ll troubleshoot technical issues, support the setup of equipment and applications, and work closely with the wider IT team to ensure issues are resolved efficiently.

This is a varied, hands-on role where your technical knowledge, customer service skills and ability to think on your feet will make a real difference every day.

What you'll be doing

• Providing Level 1 IT helpdesk support, diagnosing and resolving hardware, software and operating system issues.
• Managing support tickets and escalating more complex issues to IT Engineers when required.
• Setting up computers, software, telephones and tablets for employees.
• Troubleshooting business applications and supporting staff with technology-related queries.
• Assisting with the maintenance of company mobile and IP telephone services, databases and network documentation.
• Liaising with external IT service providers and other organisations to resolve issues.
• Supporting IT equipment maintenance, asset management and associated record keeping.
• Contributing to the development and maintenance of IT policies, procedures and documentation.
• Participating in a rotating after-hours support arrangement.

What we're looking for

You'll be a practical, solutions-focused IT professional who enjoys helping people and takes pride in delivering responsive, reliable support.

To be successful in this role, you'll bring:

• A minimum of three years' experience in the IT industry.
• Proven experience troubleshooting hardware, software and operating system issues.
• The ability to quickly learn new technologies, systems and applications.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Excellent organisational skills and the ability to manage competing priorities.
• Initiative, sound problem-solving skills and the ability to work independently as well as part of a team.
• A flexible and adaptable approach, with a commitment to continuous learning and improvement.

Why join Joss Group?

At Joss Group, you'll be part of a business that values its people, teamwork and practical solutions. You'll have the opportunity to work across a range of technologies and business systems, build relationships throughout the organisation and contribute to the smooth running of our operations.

If you're looking for a role where you can put your IT skills to work, support a great team and make a tangible contribution to the business, we'd love to hear from you.