IT Helpdesk Analyst: Level 1 Support & End-User Tech

Toyota Motor Corporation; New South Wales; On-site; AUD 101,000 - 129,000; Full time

Job summary

Toyota Finance Australia is seeking a Service Desk Analyst to provide Level 1 IT support across phone, email, remote and on-site channels. You will log, triage and resolve incidents, assist with device provisioning and enterprise apps, and deliver a strong customer experience in a fast-paced environment.

The role is a 12-month daily-rate contract, based on-site with Hays. You will work closely with IT teams to support Windows 10/11, Microsoft 365, Teams, SharePoint and endpoint devices.

Qualifications

• 3+ years of Service Desk/End User Computing experience.
• Strong customer service and communication skills.
• Experience with Windows 10/11, M365, Teams, SharePoint and OneDrive.

Responsibilities

• Provide Level 1 IT support via phone, email, remote and on-site channels.
• Log, triage and resolve incidents, maintain ticket records.
• Assist with device provisioning and lifecycle management.
• Support end-user devices and business applications.

Skills

Service Desk

Customer service

Windows 10/11

Microsoft 365

ITSM

ServiceNow

SCCM

Intune

Active Directory

Tools

ServiceNow

SCCM

Intune

Active Directory

Job description

Toyota Finance Australia is seeking a Service Desk Analyst to provide Level 1 IT support across phone, email, remote and on-site channels. You will log, triage and resolve incidents, assist with device provisioning and enterprise apps, and deliver a strong customer experience in a fast-paced environment.

The role is a 12-month daily-rate contract, based on-site with Hays. You will work closely with IT teams to support Windows 10/11, Microsoft 365, Teams, SharePoint and endpoint devices.