IT Service Desk Specialist — Level 1 Support & End‑User Tech

Toyota Financial Services; Sydney; On-site; AUD 92,000 - 166,000; Full time

Job summary

Toyota Finance Australia is seeking a Service Desk Analyst to join our IT team on a 12-month daily rate contract. You will provide Level 1 support across phone, email, remote and walk-up channels onsite.

The role requires at least 3 years in a Service Desk or End User Computing environment, strong customer service, and experience with Windows 10/11, Microsoft 365, Teams, SharePoint, Active Directory and ServiceNow.

Qualifications

• Minimum 3 years in a Service Desk or End User Computing environment.
• Strong customer service and communication skills.
• Experience with Windows 10/11, Microsoft 365, Teams, SharePoint and Active Directory.
• Experience using ITSM and ticketing platforms, ideally ServiceNow.
• Itil Foundation or related IT qualifications are favourable.

Responsibilities

• Provide Level 1 IT support across phone, email, remote and walk-up channels.
• Log, triage, resolve and escalate incidents while maintaining ticket records.
• Support end-user technology including laptops and mobile devices.
• Assist with device provisioning, onboarding and lifecycle management.
• Communicate clearly with customers throughout the support process.

Skills

Service Desk

Windows 10/11

Microsoft 365

Microsoft Teams

SharePoint

OneDrive

Active Directory

ITSM

ServiceNow

SCCM

Intune

Device provisioning

ITIL Foundation

Tools

ServiceNow

SCCM

Intune

Job description

Toyota Finance Australia is seeking a Service Desk Analyst to join our IT team on a 12-month daily rate contract. You will provide Level 1 support across phone, email, remote and walk-up channels onsite.

The role requires at least 3 years in a Service Desk or End User Computing environment, strong customer service, and experience with Windows 10/11, Microsoft 365, Teams, SharePoint, Active Directory and ServiceNow.