IT Front Desk Admin – Traineeship & Growth Path

nh-it; City Of Greater Geraldton; Hybrid; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Traineeship

Job summary

Norris & Hyde IT is seeking a highly organized Front Office Administrator to join our team in Geraldton. You will be the first point of contact for our business, handling reception duties, payments, scheduling, and general admin tasks to keep daily operations running smoothly.

The role offers a path to a traineeship for the right candidate, with salary negotiable based on experience. You’ll work in a busy IT-oriented environment, supporting staff and customers with professional service.

Qualifications

• Previous IT industry experience or similar technical environment.
• Strong organisational and multi-tasking abilities.
• Excellent communication and customer service skills.

Responsibilities

• Serve as the first point of contact for our business services.
• Manage front desk operations and maintain a well-presented reception area.
• Process payments including cash, cheque, and EFTPOS.
• Answer and direct incoming phone calls and emails.
• Schedule jobs and appointments.
• Sort, register, and distribute mail.
• Coordinate courier pickups and deliveries.
• Assist with customer enquiries in a timely and professional manner.
• Perform general data entry, filing, and record keeping.
• Provide administrative support and general office duties.
• Liaise with internal staff to support daily operations.
• Manage stock, monitor inventory levels, order supplies, and assist with stock takes.

Skills

Communication skills

Time management

Attention to detail

Teamwork

Multitasking

Phone etiquette

Job description

Norris & Hyde IT is seeking a highly organized Front Office Administrator to join our team in Geraldton. You will be the first point of contact for our business, handling reception duties, payments, scheduling, and general admin tasks to keep daily operations running smoothly.

The role offers a path to a traineeship for the right candidate, with salary negotiable based on experience. You’ll work in a busy IT-oriented environment, supporting staff and customers with professional service.