Customer Service Trainee — Frontline & Growth Path

Devonport City Council; City of Devonport; On-site; AUD 42,000 - 52,000; Full time

Job summary

Devonport City Council is seeking a friendly, confident individual to join our Customer Service team as a Trainee. You’ll be the first point of contact for residents and visitors, delivering professional, accurate service in person and over the phone.

This role offers on-the-job training with a Certificate III in Business, exposure to reception, basic administrative and financial tasks, and opportunities to grow within a large, customer‑focused organisation.

Qualifications

• Experience delivering front-line customer service.
• Ability to handle reception duties and phone enquiries.
• Must be prepared to sign a training contract and start when selected.

Responsibilities

• Be the first point of contact for customers, delivering friendly, accurate service in person or by phone.
• Support front-line reception, administrative tasks and basic financial duties.

Skills

Front-line customer service

Reception duties

Telephone enquiries

Education

Certificate III in Business

Job description

Devonport City Council is seeking a friendly, confident individual to join our Customer Service team as a Trainee. You’ll be the first point of contact for residents and visitors, delivering professional, accurate service in person and over the phone.

This role offers on-the-job training with a Certificate III in Business, exposure to reception, basic administrative and financial tasks, and opportunities to grow within a large, customer‑focused organisation.