Front Office Administrator

nh-it; City Of Greater Geraldton; Hybrid; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Traineeship

Job summary

Norris & Hyde IT is seeking a highly organized Front Office Administrator to join our team in Geraldton. You will be the first point of contact for our business, handling reception duties, payments, scheduling, and general admin tasks to keep daily operations running smoothly.

The role offers a path to a traineeship for the right candidate, with salary negotiable based on experience. You’ll work in a busy IT-oriented environment, supporting staff and customers with professional service.

Qualifications

• Previous IT industry experience or similar technical environment.
• Strong organisational and multi-tasking abilities.
• Excellent communication and customer service skills.

Responsibilities

• Serve as the first point of contact for our business services.
• Manage front desk operations and maintain a well-presented reception area.
• Process payments including cash, cheque, and EFTPOS.
• Answer and direct incoming phone calls and emails.
• Schedule jobs and appointments.
• Sort, register, and distribute mail.
• Coordinate courier pickups and deliveries.
• Assist with customer enquiries in a timely and professional manner.
• Perform general data entry, filing, and record keeping.
• Provide administrative support and general office duties.
• Liaise with internal staff to support daily operations.
• Manage stock, monitor inventory levels, order supplies, and assist with stock takes.

Skills

Communication skills

Time management

Attention to detail

Teamwork

Multitasking

Phone etiquette

Job description

Norris & Hyde IT is a leading privately owned Information & Technology company, providing a diverse range of IT support and sales to commercial and private customers throughout the Mid-West. Based in Geraldton, we pride ourselves on delivering reliable service and building strong client relationships.

We are currently seeking a highly organised, motivated, and enthusiastic individual to join our team as a Front Office Administrator.

This is an excellent opportunity for someone looking to build a career in administration, with a traineeship available for the right candidate.

• Full Time
• Salary is negotiable and will be determined based on experience

About the Role

As the first point of contact for our business, you will play a key role in ensuring the smooth day-to-day operation of our front office. Your responsibilities will include, but are not limited to:

• Providing a professional and friendly first point of contact for all company services
• Managing front desk operations while maintaining a well-presented reception area
• Processing payments accurately, including cash, cheque, and EFTPOS transactions
• Answering and directing incoming phone calls and emails
• Scheduling jobs and appointments
• Sorting, registering, and distributing incoming and outgoing mail
• Coordinating courier pickups and deliveries
• Assisting with customer enquiries in a timely and professional manner
• Performing general data entry, filing, and record keeping
• Providing administrative support and general office duties
• Liaising with internal staff to support daily operations
• Managing stock, including monitoring and maintaining inventory levels, ordering supplies, receiving and recording deliveries, organising storage areas, and assisting with stock take and inventory control

Previous experience within the IT industry or a similar technical environment

About You

To be successful in this role, you will demonstrate:

• A warm, friendly, and professional manner with excellent communication skills
• Strong attention to detail and effective time management abilities
• A positive attitude with a willingness to learn and follow instructions
• A confident and professional phone manner
• The ability to work both independently and as part of a team
• The ability to perform in a fast-paced environment
• High levels of motivation, honesty, and conscientiousness
• Strong organisational skills with the ability to multi-task

Only shortlisted applicants will be contacted for an interview.