IT Desktop Support Analyst - Flexible & Growth-Oriented

Wotton Kearney; Wellington; Hybrid; AUD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance contributions

Income protection and life insurance

Birthday and wellness leave

Flexible working including work-from‑h

Wellness allowance

Monthly staff recognition awards

Career development investment

Employee referral programme

Job summary

Wotton Kearney in New Zealand is seeking an IT Desktop Support Analyst to join our team based in Wellington or Christchurch. The role offers hands-on exposure to enterprise systems and a hybrid work pattern with one day per week from home.

You’ll provide level 1 desktop support for offices across NZ and Australia, handling laptops, peripherals and conferencing systems while contributing to service improvements and knowledge sharing.

Qualifications

• Knowledge and understanding of Windows, Microsoft Office, Active Directory and Remote Desktop Services.
• Experience with, or a strong interest in, Microsoft cloud platforms including Microsoft 365, Teams and SharePoint.
• Familiarity with video conferencing systems, particularly Microsoft Teams Rooms, would be advantageous.
• Strong client support and liaison skills, with excellent written and verbal communication.
• Good documentation skills and confidence working with document management systems.
• A proactive approach, strong organisational skills and the ability to manage competing priorities.
• A customer-focused mindset and genuine interest in building a career in IT support.

Responsibilities

• Triage, prioritise and manage incidents and service requests, escalating matters where required.
• Provide day‑to‑day desktop support to office‑based and remote employees across Australia and New Zealand.
• Communicate clearly with users, setting expectations and providing timely updates through to resolution.
• Assist with the setup, configuration and troubleshooting of laptops, peripherals, printers and audio/video systems.
• Support onboarding and induction processes, including preparing new hire laptops and coordinating access requirements.
• Assist with BAU ticket management and contribute to meeting service level expectations.
• Update knowledge articles and support self‑service capability for common IT issues.
• Complete ad hoc tasks as requested by management to support smooth and effective IT operations.

Skills

Windows

Office

Active Directory

RDS

Microsoft 365

Teams

SharePoint

Client support

Documentation

Time management

Tools

Teams Rooms

Laptop setup

Job description

Wotton Kearney in New Zealand is seeking an IT Desktop Support Analyst to join our team based in Wellington or Christchurch. The role offers hands-on exposure to enterprise systems and a hybrid work pattern with one day per week from home.

You’ll provide level 1 desktop support for offices across NZ and Australia, handling laptops, peripherals and conferencing systems while contributing to service improvements and knowledge sharing.