IT Desktop Support Analyst

Wotton Kearney; Wellington; On-site; AUD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance contributions

Income protection and life insurance

Birthday and wellness leave

Flexible working including work-from‑h

Wellness allowance

Monthly staff recognition awards

Career development investment

Employee referral programme

Job summary

Wotton Kearney in New Zealand is seeking an IT Desktop Support Analyst to join our team based in Wellington or Christchurch. The role offers hands-on exposure to enterprise systems and a hybrid work pattern with one day per week from home.

You’ll provide level 1 desktop support for offices across NZ and Australia, handling laptops, peripherals and conferencing systems while contributing to service improvements and knowledge sharing.

Qualifications

• Knowledge and understanding of Windows, Microsoft Office, Active Directory and Remote Desktop Services.
• Experience with, or a strong interest in, Microsoft cloud platforms including Microsoft 365, Teams and SharePoint.
• Familiarity with video conferencing systems, particularly Microsoft Teams Rooms, would be advantageous.
• Strong client support and liaison skills, with excellent written and verbal communication.
• Good documentation skills and confidence working with document management systems.
• A proactive approach, strong organisational skills and the ability to manage competing priorities.
• A customer-focused mindset and genuine interest in building a career in IT support.

Responsibilities

• Triage, prioritise and manage incidents and service requests, escalating matters where required.
• Provide day‑to‑day desktop support to office‑based and remote employees across Australia and New Zealand.
• Communicate clearly with users, setting expectations and providing timely updates through to resolution.
• Assist with the setup, configuration and troubleshooting of laptops, peripherals, printers and audio/video systems.
• Support onboarding and induction processes, including preparing new hire laptops and coordinating access requirements.
• Assist with BAU ticket management and contribute to meeting service level expectations.
• Update knowledge articles and support self‑service capability for common IT issues.
• Complete ad hoc tasks as requested by management to support smooth and effective IT operations.

Skills

Windows

Office

Active Directory

RDS

Microsoft 365

Teams

SharePoint

Client support

Documentation

Time management

Tools

Teams Rooms

Laptop setup

Job description

About the role

We’re looking for an IT Desktop Support Analyst to join our New Zealand team, based in either Wellington or Christchurch. This is an exciting opportunity for someone with a passion for IT support who wants to continue building their technical skills in a down-to-earth, friendly and respected function.

You’ll be part of a knowledgeable and supportive IT team, providing level 1 technical support to our offices across New Zealand and Australia. The role offers hands‑on exposure to enterprise‑level systems, applications and hardware, along with a focus on continual improvement and innovation in IT service delivery.

This is a full‑time position working 8.30am to 5.00pm, Monday to Friday. While the role is predominantly based in the office, there is flexibility to work from home one day per week.

What you’ll do:

• Triage, prioritise and manage incidents and service requests, escalating matters where required.
• Provide day‑to‑day desktop support to office‑based and remote employees across Australia and New Zealand.
• Communicate clearly with users, setting expectations and providing timely updates through to resolution.
• Assist with the setup, configuration and troubleshooting of laptops, peripherals, printers and audio/video systems.
• Support onboarding and induction processes, including preparing new hire laptops and coordinating access requirements.
• Assist with BAU ticket management and contribute to meeting service level expectations.
• Update knowledge articles and support self‑service capability for common IT issues.
• Complete ad hoc tasks as requested by management to support smooth and effective IT operations.

What we’re looking for:

• Knowledge and understanding of Windows, Microsoft Office, Active Directory and Remote Desktop Services.
• Experience with, or a strong interest in, Microsoft cloud platforms including Microsoft 365, Teams and SharePoint.
• Familiarity with video conferencing systems, particularly Microsoft Teams Rooms, would be advantageous.
• Strong client support and liaison skills, with excellent written and verbal communication.
• Good documentation skills and confidence working with document management systems.
• A proactive approach, strong organisational skills and the ability to manage competing priorities.
• A customer-focused mindset and genuine interest in building a career in IT support.

About Us

We’re not your typical law firm. We are forward-thinking pioneers, creative strategists, and genuine professionals reshaping insurance law. We thrive on collaboration, bold ideas, and unwavering support.

Founded in 2002 by David Kearney and Phillip Wotton, we began as a small Sydney practice with two partners, four lawyers, and big aspirations. Today, we are a team of over 1,000 professionals, including 100+ partners, across 14 offices in Australia, New Zealand, Singapore, and Thailand.

Since opening its doors in New Zealand in 2017, WK has grown from a team of six partners and 11 insurance lawyers to more than 120 professionals across five offices: Auckland, Wellington, Tauranga, Nelson, and Christchurch. Our strength lies in our people and our specialist focus. We combine deep insurance expertise and nationwide capability delivering advice across financial lines, life & health, casualty, property & energy, employment, cyber & technology and general & commercial litigation.

What We Offer

At WK, our values of focus on the main game, have each other’s back and be real guide how we work. We foster a collaborative, inclusive environment where people feel supported and valued.

• Health insurance contributions
• Income protection and life insurance
• Birthday and wellness leave
• Flexible working arrangements, including work-from home options
• Wellness allowance and wellbeing initiatives
• Monthly staff recognition awards
• Ongoing investment in your career development
• Generous employee referral programme