Service Desk Technician - Flexible Hours & Global Support

Babcock International; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible start/finish times

Hybrid/office and home working options

Wellbeing leave

Paid parental leave

Defence reservist leave

Work180 endorsement

Job summary

Babcock Australasia, based in the Adelaide CBD, is seeking a Service Desk Technician to provide first-line IT support to users across Australia, New Zealand and the UK. The role operates on a 4 days on, 4 days off roster with 10-hour shifts, including weekends, and requires an Australian Defence security clearance or the ability to obtain one.

You will support desktops, networks and collaboration tools, delivering high-quality customer service while working in a modern IT function and expanding

Qualifications

• Previous experience in customer service or IT-focused role is essential.
• Knowledge of IT service management concepts is advantageous.
• Strong troubleshooting and problem-solving skills across IT environments.

Responsibilities

• Act as the first point of contact for IT support requests from users across Australia, New Zealand and the UK.
• Resolve issues and deliver a positive, customer-focused experience in a fast-paced environment.
• Collaborate with IT teams to restore services and improve support processes.

Skills

Customer service

IT support

Troubleshooting

Multitasking

Job description

Babcock Australasia, based in the Adelaide CBD, is seeking a Service Desk Technician to provide first-line IT support to users across Australia, New Zealand and the UK. The role operates on a 4 days on, 4 days off roster with 10-hour shifts, including weekends, and requires an Australian Defence security clearance or the ability to obtain one.

You will support desktops, networks and collaboration tools, delivering high-quality customer service while working in a modern IT function and expanding