IT Business Support

PRP Diagnostic Imaging; Central Coast; In loco; AUD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted health insurance

Gym membership

Professional development

Flexible working arrangements

State-of-the-art equipment

Descrizione del lavoro

PRP Diagnostic Imaging in NSW seeks a dedicated Service Desk Analyst to provide frontline IT support for our core hospital systems. Based at Woy Woy, you will troubleshoot software and hardware, manage tickets, and deliver timely, accurate guidance to doctors, technicians and admin staff.

You will work independently yet collaborate with a friendly team, ensuring high service levels, effective issue resolution and ongoing learning in a fast-paced healthcare environment.

Competenze

• Healthcare administration experience preferred.
• Strong problem solving and customer service mindset.
• Able to work independently and in a team.

Mansioni

• Provide frontline IT support for clinicians and staff.
• Manage and triage tickets in the service desk system.
• Troubleshoot software, hardware, and peripheral devices.
• Ensure quality control and meet performance targets.

Conoscenze

Frontline support

Ticketing system

Healthcare administration

Radiology workflow knowledge

Strumenti

ITSM ticketing software

Descrizione del lavoro

• Opportunity to Develop Your Career into IT | Healthcare Industry
• Full Time Permanent Position | Ongoing Commitment to Your Professional Development
• Woy Woy Based | Close to Public Transport

About Us

At PRP Diagnostic Imaging, we take pride in staying at the leading edge of technology and innovation, delivering precise diagnostic imaging and expert reportingand outstanding patient care. Guided by our HEART Values —Humanity, Excellence, Accountability, RespectandTrust— we are committed to providing outstanding care and service at every stage of the patient journey.

With a network of more than 40 practices across Sydney, the Illawarra, the Central Coast, Newcastle and the Hunter, and the Central West of New South Wales, PRP Diagnostic Imaging provides a comprehensive range of diagnostic imaging services, ensuring our patients have access to advanced care close to home. As we continue to grow through new practices, expanded services and investment in leading technology, there has never been a more exciting time to join our team.

We utilise the most advanced technology and employ a team of world-class imaging physicians, specialists, technicians and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.

About the Position

Based at Woy Woy, you will be responsible for providing frontline support, primarily focusing on our core business systems that support our doctors, technicians and patient focused teams to provide outstanding patient care. As part of our Service Desk team, you will efficiently manage our ticketing system to ensure issues are resolved in a timely and effective manner. This will entail supporting to our employees and providing high quality advice. Troubleshooting issues with software and equipment will be part of your core focus together with ensuring quality control and performance targets being met.

About You

You must have a healthcare industry administration background, ideally radiology, and have curiosity, persistence, and a solutions-focused mindset. This position suited to someone who:

• Enjoys problem-solving and helping others
• Has a solid understanding of medical workflows and billing requirements

We encourage collaboration and provide a supportive learning environment. You must be able to work independently and take the initiative to resolve issues together will being an enthusiastic team player.

What We Offer

• Attractive remuneration and benefits (discounted health insurance and gym membership)
• Investment in state-of-the-art equipment
• Friendly, diverse and professional team
• Commitment to professional development and education
• Flexible and supportive working arrangements

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.