Office Manager – Cumberland

PRP Diagnostic Imaging; Sydney; In loco; AUD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted health insurance

Gym membership

State-of-the-art imaging practice

Friendly, diverse and professionalteam

Commitment to professional development

Flexible and supportive working Arrang

Descrizione del lavoro

PRP Diagnostic Imaging in Wentworthville (Cumberland practice) seeks a capable leader to head a patient-focused administration team within a modern imaging facility. You will lead and motivate staff, manage patient flow, referrals and debt, and work with Radiologists and clinical teams to maximise bookings and revenue.

The role emphasizes exceptional customer service, relationship building, and process optimisation in a fast-paced environment.

Competenze

• Outstanding leadership skills or potential.
• Excellent customer service at heart of all you do.
• Great communicator with ability to develop relationships with a wide range of stakeholders.
• Significant experience in a fast-paced patient-centered environment is essential.
• Analytical in approach with strong problem-solving abilities.

Mansioni

• Lead and motivate a team providing professional, patient-focused administration and support services within the practice.
• Manage patients, bookings and revenue; assist referring doctor enquiries and manage patient debt.
• Identify opportunities to improve processes and act as escalation point for issues.

Conoscenze

Leadership

Customer service

Communication

Problem-solving

Descrizione del lavoro

• Leadership Position | 2-Year Max Term Contract
• Full-Time Position | Opportunity Due to Internal Secondment

About Us

At PRP Diagnostic Imaging, we take pride in staying at the leading edge of technology and innovation, delivering precise diagnostic imaging and expert reportingand outstanding patient care. Guided by our HEART Values —Humanity, Excellence, Accountability, RespectandTrust— we are committed to providing outstanding care and service at every stage of the patient journey.

With a network of more than 40 practices across Sydney, the Illawarra, the Central Coast, Newcastle and the Hunter, and the Central West of New South Wales, PRP Diagnostic Imaging provides a comprehensive range of diagnostic imaging services, ensuring our patients have access to advanced care close to home. As we continue to grow through new practices, expanded services and investment in leading technology, there has never been a more exciting time to join our team.

We utilise the most advanced technology and employ a team of world-class imaging physicians, specialists, technicians and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.

About the Position

Our Cumberland practice, located in Wentworthville, offers a comprehensive range of medical imaging services, including MRI, CT, Nuclear Medicine, Ultrasound, Mammo and procedural services. You will be responsible for leading and motivating a team that provides professional, patient-focused administration and support services within the practice. You will play an active role in managing patients and developing strong relationships with our Radiologists, practice leaders and the broader technical team to ensure that the practice runs smoothly to maximise bookings and revenue. You will assist with referring doctor enquiries and manage patient debt. You will identify opportunities to improve processes and act as the escalation point for issues.

This is an 2-Year Max Term contract opportunity due to an internal secondment. An immediate start is available.

About You

You must have outstanding leadership skills or potential and place excellent customer service at the heart of all you do. You must be compassionate in your approach and a great communicator, who possesses the ability to develop relationships with a wide range of stakeholders. Significant experience working in a fast-paced patient-centred environment is essential, together with business acumen particularly with regards to process optimisation. You must be analytical in your approach and have excellent problem-solving skills.

What We Offer

• Attractive remuneration and benefits (discounted health insurance and gym membership)
• Opportunity to work in a state-of-the-art imaging practice
• Friendly, diverse and professional team
• Commitment to professional development and education
• Flexible and supportive working arrangements

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.