IT Assistant

Trinity Adventure Project; City of Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Trinity Adventure Project in Brisbane is seeking an IT Assistant for an entry-level role. You’ll be the first point of contact for staff IT issues, log and resolve simple problems, and escalate more complex ones under supervision.

You’ll support laptops, mobile devices, printers, and meeting room tech; assist with new starter setups, accounts, and access management; and help staff use Microsoft 365, SharePoint, and Teams. Training will be provided.

Qualifications

• A confident everyday user of Windows and Microsoft 365
• A genuine interest in IT and a willingness to learn on the job
• Clear, patient communication — you can explain things without jargon
• Reliability and good judgement around confidential information
• Someone comfortable asking for help and escalating rather than guessing
• A satisfactory National Police Check
• The right to work in Australia

Responsibilities

• Being the first point of contact for staff IT questions and problems, logging them, fixing the straightforward ones, escalating the rest
• Helping with laptops, mobile phones, printers, monitors and meeting-room equipment
• Assisting with new starter setups, accounts, devices and access — and shutting access down when people leave
• Carrying out routine tasks in Microsoft 365 as directed
• Helping staff get the most out of SharePoint, Teams and our other business systems
• Keeping the IT asset register up to date
• Helping staff spot and report phishing emails, and reporting any security concerns straight away
• Writing simple how-to guides so the same question doesn't come up twice

Skills

Windows 365 proficiency

Microsoft 365 familiarity

Communication skills

Reliability

Customer service

Education

Certificate III/IV in Information Technology

National Police Check

Tools

SharePoint

Teams

Entra ID

Intune

Job description

We're looking for an IT Assistant to join our team. This is an entry-level position, so you don't need years of experience, you need to be reliable, curious about technology, and good with people who aren't.

You'll be the first person our staff come to when something isn't working. You'll work closely with, and under the direction of, our Operational Manager, who will train and support you.

What you’ll be doing

Being the first point of contact for staff IT questions and problems, logging them, fixing the straightforward ones, escalating the rest

Helping with laptops, mobile phones, printers, monitors and meeting-room equipment

Assisting with new starter setups, accounts, devices and access — and shutting access down when people leave

Carrying out routine tasks in Microsoft 365 as directed

Helping staff get the most out of SharePoint, Teams and our other business systems

Keeping the IT asset register up to date

Helping staff spot and report phishing emails, and reporting any security concerns straight away

Writing simple how-to guides so the same question doesn't come up twice

What we’re looking for

A confident everyday user of Windows and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

A genuine interest in IT and a willingness to learn on the job

Clear, patient communication — you can explain things without jargon

Reliability and good judgement around confidential information

Someone comfortable asking for help and escalating rather than guessing

A satisfactory National Police Check

The right to work in Australia

Nice to have, but not essential

Certificate III or IV in Information Technology, or study underway

Any previous helpdesk, retail technology or IT support experience

Exposure to Entra ID or Intune

A current Queensland driver licence

What we offer

Paid under the SCHADS Award (MA000100), Social and Community Services stream

Hands-on training and close support from an experienced manager

A clear pathway to grow — as your skills develop, your classification is reviewed

Work that matters, in an organisation supporting people with disability