IT Apple MacBook & Windows Laptop Technician

Renew IT Group; Sydney; On-site; AUD 55,000 - 75,000; Part time

Job summary

Renew IT Group in Sydney is seeking an entry-level IT Technician (Level 2) for casual/part-time work in our Operations Team in Lane Cove, NSW. You will sanitise IT hardware, process new and used devices, and provide hands-on support to clients.

The role offers training and a potential path to full-time technician or supervisor roles, with opportunities to gain experience across hardware, software, and warehousing in a dynamic environment.

Qualifications

• At least 1–2 years of experience as an IT Technician.
• Ability to securely sanitise IT hardware.
• Ability to process and categorise new and used hardware.
• Excellent communication and organisational skills.
• Flexibility to support client sites and field work.

Responsibilities

• Secure sanitisation of IT hardware.
• Be the face of Renew IT for in-person interactions with partners and clients.
• Process and categorise new and used IT hardware.
• Coordinate collection services of IT hardware from client sites.
• Image and configure new and used IT hardware.
• Perform break-fix and part harvesting of hardware.
• Support sustainable recycling downstream.
• Prepare wholesale orders for local or international export.
• Conduct IT hardware collections as needed.
• Represent Renew IT at client sites and occasionally perform field service.

Skills

Level 2 IT Technician experience

Strong communication

Organisational skills

Prioritisation skills

Proactive mindset

Education

TAFE or higher qualification

Tools

Apple MacBooks

Windows Notebooks

Job description

Renew IT is an Australian-owned ITAD (Information Technology Asset Disposition) Organisation that provides IT Asset Recovery and Managed Services to Public and Private Customer channels. With strong values and beliefs in sustainability, our main purpose is to promote "Re-Use of IT Hardware" through our global network of resellers and retailers.

We pride ourselves on our exemplary customer service and know that we can’t do that without the commitment of our amazing team. We work together to deliver outcomes and aim to have fun while we do it.

We are growing and if you'd like to be part of this exciting journey, come and join us!

All About You and the Role

If you're a switched-on Level 2 or higher IT Technician, please keep reading! We're looking to bring on critical hires to join our Operations Team in Lane Cove, NSW.

No day is ever the same, so you'll have a willingness to learn and develop. You'll also be busy multitasking, so to successfully kick off, you'll need to have at least one to two years of experience as an IT Technician. Ideally, you'll have a TAFE or higher qualification. You'll be able to secure sanitisation of IT hardware as well as be able to process and categorise new and used IT hardware. Excellent communication, organisational and prioritisation skills will come naturally to you. A combination of self-management and collaborative teamwork will see you meet and deliver against our customer expectations and SLAs.

A strong work ethic and an interest and competency with IT hardware and systems is a given; although not essential if you're a fast learner, experience in the IT sector would be highly regarded, (particularly if you've worked with hardware, software and warehousing).

Don't worry, you'll be provided with all the training you need when you start and throughout your learning and development cycle should you choose to accept the challenge. If this sounds like you, we'd like to chat.

What You’ll be Doing

• Secure sanitisation of IT Hardware
• Be the face of Renew IT for in-person interactions with our partners and clients
• Processing and categorising new and used IT Hardware
• Collection services of IT Hardware from our client sites
• Imaging and configuring new and used IT Hardware
• Break-fix and part harvesting of Hardware
• Downstream management for Sustainable Recycling
• Preparing wholesale orders for local or international export
• Conducting collections of IT Hardware
• Representing and being the face of Renew IT at client sites
• Field service work(occasionally)

You may not just be limited to fulfilling the requirements listed above and they're likely to evolve and change as we both learn and grow together.

What You’ll Bring With You

• Experience as a Level 2 IT Technician
• Competency in IT hardware (Apple MacBooks and Windows Notebooks are preferred), systems and software
• The ability to self-manage as well as be able to work as part of a team
• Strong work ethic with a drive for professional growth and development
• The ability to be proactive
• Reliability
• Punctuality
• Accountability
• The ability to meet deadlines
• Flexibility in an ever-changing growth environment
• Innovative ideas
• Be a proactive and innovative individual with a customer-orientated mindset.
• The ability to work collaboratively within a team
• Strong communication skills and an enthusiasm to progress within the business
• Experience in the IT Sector (HW/SW, Within Repair, Warehousing) is advantageous and highly regarded; however is not essential.

Whilst this is an entry 'Casual Employment' & 'Part-Time' position, career pathways to full-time Technician Roles and Supervisor positions are available.