IT Analyst

people2people; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary package

CBD location

Wellbeing program

Employee benefits

Job summary

people2people is seeking a capable IT Support Analyst for a 12-month contract to deliver frontline desktop support across hardware, software and collaboration platforms in a national technology team. You will own issues from request to resolution with a strong customer-service focus.

Key responsibilities include Level 1/2 support, asset installation, troubleshooting Windows/Office, AV and video conferencing, incident management, and documentation of resolutions.

Qualifications

• Experience in Desktop Support, IT Support Analyst or Service Desk roles.
• Strong knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft Office applications.

Responsibilities

• Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies.
• Install, configure and maintain laptops, workstations, peripherals and business applications.
• Troubleshoot and resolve technical issues relating to Windows and Office environments.
• Support video conferencing, audio visual systems and online meeting platforms.
• Manage incidents, service requests and escalations through the IT service management framework.
• Perform preventative maintenance and system checks across end-user technology.
• Maintain accurate documentation of incidents and resolutions.
• Deliver outstanding customer service and build relationships with stakeholders.

Skills

Windows OS

Microsoft Office

Service Desk

Troubleshooting

Communication

Education

IT certifications

Job description

Working as part of a collaborative national technology team, you will provide frontline and onsite support for a broad range of hardware, software, mobile devices, audio visual systems and collaboration technologies. You will act as a key point of contact for staff, taking ownership of technical issues from initial request through to resolution while maintaining a high level of customer service and professionalism.

Key responsibilities

• Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies
• Install, configure and maintain laptops, workstations, peripherals and business applications
• Troubleshoot and resolve technical issues relating to Microsoft Windows and Microsoft Office environments
• Support video conferencing, audio visual systems and online meeting platforms
• Manage incidents, service requests and escalations through the IT service management framework
• Perform preventative maintenance and system checks across end-user technology
• Participate in technology improvement initiatives and project work
• Maintain accurate documentation of incidents, resolutions and troubleshooting activities
• Analyse recurring issues and recommend preventative solutions
• Deliver outstanding customer service and build strong relationships with internal stakeholders

About you

• Previous experience in a Desktop Support, IT Support Analyst or Service Desk role
• Strong knowledge of Microsoft Windows operating systems
• Demonstrated experience supporting Microsoft Office applications
• Solid understanding of workstation, laptop and peripheral hardware
• Experience working within a Service Desk environment and managing SLAs
• Excellent troubleshooting and problem-solving skills
• Strong communication skills with the ability to engage confidently with stakeholders at all levels
• Exposure to audio visual, video conferencing and collaboration technologies
• Relevant IT qualifications or certifications (Microsoft certifications highly regarded)
• A proactive, customer-focused approach with the ability to work both independently and within a team
• 12-month contract with a leading global firm
• Supportive and collaborative team culture
• Exposure to modern technologies and enterprise-scale environments
• Attractive salary package
• CBD location with excellent transport access
• Wellbeing initiatives and additional employee benefits
• Opportunity to work within a highly respected professional services environment