ATS Support Analyst Lv1

Applied Medical; Brisbane; On-site; AUD 60,000 - 90,000; Full time

Job summary

Applied Medical, an Australian arm of a global medical device company, seeks a Support Analyst Level 1 to join the IT team on a full-time permanent basis. You will deliver high-level IT support, handle tickets, and assist in asset management for the APAC region.

The role requires a bachelor’s in IT or related field, ITIL Foundation, and 1–2 years’ experience in a similar role. English proficiency and safety compliance are essential.

Qualifications

• Bachelor’s degree in information technology or related field.
• Itil V3/V4 Foundation certification is preferred.
• 1–2 years’ experience in a Support Analyst or MSP role.

Responsibilities

• Provide high level IT support for Applied Medical users and business units.
• Monitor service calls and tickets and resolve incidents per SLA.
• Support asset management and servicing.
• Read, write, speak, and comprehend English.
• Follow Applied Medical's Quality Systems (QS) per training.
• Understand and comply with safety rules and company policies.
• Perform other duties as required.

Skills

IT support

English fluency

Customer service

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

SCCM/AutoPilot

Active Directory

Microsoft 365

Exchange Online

Job description

A new opportunity exists for an enthusiastic and experienced Support Analyst Level 1 to join our IT Team on a full-time permanent capacity.

About Applied Medical

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid growth and expansion worldwide.

What connects us all is our mission to improve the affordability and accessibility of high-quality healthcare by delivering innovative technologies that enhance clinical care.

Be part of our growing Australian & New Zealand arm of our global organisation that makes decisions locally for what is right for patients, customers, our community, and the environment.

About The Role

As a Support Analyst, you will be responsible for technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role is to support internal and external users in the Asia Pacific Region and will at times require coordination and assistance in additional tasks and projects for the region.

Your Responsibilities Will Include

• Provide high level IT support for Applied Medical users and business units
• Monitor service calls and tickets to ensure incidents and requests are resolved in a timely manner according to SLA’s
• Support asset management and servicing
• Understand and follow Applied Medical's Quality Systems (QS) per training
• Read, write, speak, and comprehend English
• Understand and comply with safety rules and company policies.
• Perform other duties and responsibilities as required

Why Applied Medical?

• Work for a market leader who is proud to have a significant and sustainable impact on healthcare
• A diverse work environment with an industry-leading culture of learning, development, and inclusion
• Your wellness is important to us; Employee Assistance Program is available to all team members and their families
• New Fitness & Wellbeing Benefits platform - WHEREFIT
• Permanent and secure role
• Brand new office located in Geebung QLD with parking onsite and close to public transport
• Professional office environment with supportive, welcoming management and team members

About You

• Bachelor’s degree in information technology, Business (majoring in IT) or alike subject
• ITIL V3/V4 Foundation
• 1-2 years’ experience in a similar Support Analyst or MSP role

Experience Or Relevant Knowledge Of

• Microsoft Windows 11 desktop operating systems
• Microsoft 365 suite
• Demonstratable knowledge of ITIL Framework
• Experience working with an IT ticketing platform (Service Now preferred)
• SCCM/AutoPilot Deployment technologies
• Asset Management
• Maintaining Active Directory User and Computer objects
• Exchange Mailbox management and cloud service as found in the M365 suite
• Understanding of networking concepts (TCP/IP, VPN/Tunnelling, DNS, VLANS) and the ability to troubleshoot
• Remote support management tools