IT Support Analyst — Desktop & Collaboration Tech (CBD)

people2people; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary package

CBD location

Wellbeing program

Employee benefits

Job summary

people2people is seeking a capable IT Support Analyst for a 12-month contract to deliver frontline desktop support across hardware, software and collaboration platforms in a national technology team. You will own issues from request to resolution with a strong customer-service focus.

Key responsibilities include Level 1/2 support, asset installation, troubleshooting Windows/Office, AV and video conferencing, incident management, and documentation of resolutions.

Qualifications

• Experience in Desktop Support, IT Support Analyst or Service Desk roles.
• Strong knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft Office applications.

Responsibilities

• Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies.
• Install, configure and maintain laptops, workstations, peripherals and business applications.
• Troubleshoot and resolve technical issues relating to Windows and Office environments.
• Support video conferencing, audio visual systems and online meeting platforms.
• Manage incidents, service requests and escalations through the IT service management framework.
• Perform preventative maintenance and system checks across end-user technology.
• Maintain accurate documentation of incidents and resolutions.
• Deliver outstanding customer service and build relationships with stakeholders.

Skills

Windows OS

Microsoft Office

Service Desk

Troubleshooting

Communication

Education

IT certifications

Job description

people2people is seeking a capable IT Support Analyst for a 12-month contract to deliver frontline desktop support across hardware, software and collaboration platforms in a national technology team. You will own issues from request to resolution with a strong customer-service focus.

Key responsibilities include Level 1/2 support, asset installation, troubleshooting Windows/Office, AV and video conferencing, incident management, and documentation of resolutions.