Island Reservations Specialist - Guest Concierge

Daydream Island Resort; Whitsunday Regional; In loco; AUD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Daydream Island Resort on Daydream Island QLD is seeking a friendly Reservations professional to be the first point of contact for guests dreaming of their island escape. You will handle every booking with care, ensuring details are perfect long before arrival.

As part of the Reservations team, you will process FIT reservations, prioritise bookings and enquiries, manage no-shows and arrival checks, and draft professional correspondence in a warm, welcoming tone.

Competenze

• Excellent written and spoken communication.
• Highly detail-oriented and organized.
• Strong multitasking and prioritization skills.
• Friendly phone manner with negotiation ability.
• Experience using Opera PMS (bonus for resort experience).
• Hold valid Australian working rights.

Mansioni

• Process and input FIT reservations with accuracy and a smile, following resort policies.
• Prioritise bookings and enquiries to deliver prompt five star service.
• Manage daily tasks like no-shows, trace reports, and arrival checks.
• Send professional and polished correspondence reflecting the resort's warm, welcoming tone.
• Ensure all rates match the Rate Manual or promotions and seek approval for exceptions.
• Uphold resort standards in presentation, performance and safety.

Conoscenze

Strong communication skills

Detail-oriented

Excellent organization

Customer service

Negotiation / upselling

People-facing / phone manner

Opera PMS experience

Strumenti

Opera PMS

Descrizione del lavoro

Daydream Island Resort on Daydream Island QLD is seeking a friendly Reservations professional to be the first point of contact for guests dreaming of their island escape. You will handle every booking with care, ensuring details are perfect long before arrival.

As part of the Reservations team, you will process FIT reservations, prioritise bookings and enquiries, manage no-shows and arrival checks, and draft professional correspondence in a warm, welcoming tone.