Reservation Sales Agent

Daydream Island Resort; Whitsunday Regional; Presencial; AUD 50 000 - 70 000; Tempo integral

Resumo da oferta

Daydream Island Resort on Daydream Island QLD is seeking a friendly Reservations professional to be the first point of contact for guests dreaming of their island escape. You will handle every booking with care, ensuring details are perfect long before arrival.

As part of the Reservations team, you will process FIT reservations, prioritise bookings and enquiries, manage no-shows and arrival checks, and draft professional correspondence in a warm, welcoming tone.

Qualificações

• Excellent written and spoken communication.
• Highly detail-oriented and organized.
• Strong multitasking and prioritization skills.
• Friendly phone manner with negotiation ability.
• Experience using Opera PMS (bonus for resort experience).
• Hold valid Australian working rights.

Responsabilidades

• Process and input FIT reservations with accuracy and a smile, following resort policies.
• Prioritise bookings and enquiries to deliver prompt five star service.
• Manage daily tasks like no-shows, trace reports, and arrival checks.
• Send professional and polished correspondence reflecting the resort's warm, welcoming tone.
• Ensure all rates match the Rate Manual or promotions and seek approval for exceptions.
• Uphold resort standards in presentation, performance and safety.

Conhecimentos

Strong communication skills

Detail-oriented

Excellent organization

Customer service

Negotiation / upselling

People-facing / phone manner

Opera PMS experience

Ferramentas

Opera PMS

Descrição da oferta de emprego

Daydream Island Resort – Daydream Island QLD

1d ago , from Daydream Island Resort and Spa

Daydream Island Resort & Living Reef is located in the heart of Queensland’s Whitsunday Islands and the gateway to the World Heritage-listed Great Barrier Reef. With stunning views out to the impossibly blue waters of the Whitsundays, it is the perfect place to immerse yourself in the natural beauty of the island.

The island is one of the closest Whitsunday islands to the mainland (Airlie Beach) with spectacular 30-minute ferry ride to work each day.

Job Description

As part of our friendly Reservations team, you will be the first point of contact for our guests dreaming of their island escape. You will handle every booking with care, ensuring each detail is perfect long before our guests arrive in paradise.

About the role:

• Process and input FIT reservations with accuracy and a smile, whilst following resortpolicies.
• Prioritising all bookings and enquiries, because every guest dererves prompt five star service. .
• Managing daily tasks like no-shows, trace reports, and arrival checks (you enjoy keeping things in order).

Sending professional and polished correspondence that reflects the resort's warm, welcoming tone.

• Ensure all rates match our published Rate Manual or promotions and seeking approval for any exceptions.
• Upholding resort standards in presentation, performance and safety - you are a proud ambassador of the Daydream spirit

Desired Skills and Experience

About you:

• Have a way with words, both spoken and written and can think on your feet to keep things running smoothly.
• Bring strong attention to detail (you notice the little things that make a big difference).
• Are super organised and can juggle multiple tasks without breaking a sweat.
• Have a friendly, confident phone manner with great negotiation and selling skills.
• Love connecting with new people and can easily strike up a conversation
• Keeps cool, calm and collected when things get busy.
• Have experience using Opera PMS (bonus points if you have done this in a resort setting!)
• Hold valid working rights in Australia