Dream Cruise Reservations Specialist

Journey Beyond; Whitsunday Regional; On-site; AUD 42,000 - 64,000; Full time

Benefits offered by this job

Discounts on Journey Beyond travel

Study assistance

Career progression opportunities

Parental Leave program

Private Health discounts

Employee Assistance Program

Discounts on Journey Beyond merch

Free public transport

Job summary

Journey Beyond is seeking a Reservations Consultant to join our team in the Whitsundays. You will be the first point of contact for guests, helping them discover and book memorable experiences and reporting to the Customer Service & Sales Manager.

You will handle enquiries across email, phone, web chat and direct sources, manage bookings, process payments, and ensure accurate end-of-day reconciliations while delivering outstanding service on-site.

Qualifications

• Minimum 1 year's Customer Service/Sales experience.
• Certificate II in Tourism or Business Admin (desirable).
• Familiar with CustomLinc or similar reservation platform (desirable).
• Ability to work flexible hours including weekends, evenings and public holidays between 6:30 am to 7:15 pm.

Responsibilities

• Stay up to date with Cruise Whitsundays products, timetables and promotions.
• Accurately manage bookings from email, phone, web chat and direct sources using Custom Linc.
• Process payment bookings and wrap up end-of-day cash-ups.
• Check and finalise QA bookings while applying promotions.
• Coordinate bookings with third-party providers with precision.
• Keep up to date with Reservations Policies and Procedures.
• Collect and provide catering information.
• Provide great service in the Retail Store and upsell merchandise.
• Prepare paperwork and manifests for next day's operations.
• Respond to guest feedback following Policies & Procedures.

Skills

Customer Service

Sales

Communication

Multitasking

Team Player

Attention to detail

Education

Certificate II in Tourism or Business Admin

Tools

CustomLinc

Job description

Journey Beyond is seeking a Reservations Consultant to join our team in the Whitsundays. You will be the first point of contact for guests, helping them discover and book memorable experiences and reporting to the Customer Service & Sales Manager.

You will handle enquiries across email, phone, web chat and direct sources, manage bookings, process payments, and ensure accurate end-of-day reconciliations while delivering outstanding service on-site.