IoT Solutions Technical Customer Success Manager

CHEP; Greater Dandenong; Hybride; AUD 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

Flexible hybrid work

Career progression opportunities

Competitive salary and incentives

Volunteer leave

Parental leave benefits

Employee discounts

Résumé du poste

CHEP is expanding its Digital Customer Solutions team and seeks a Technical Customer Success Manager. You will own the post-implementation journey for IoT-enabled, digital supply chain solutions, guiding onboarding, adoption and ongoing engagement to improve customer operations.

You will work across connected devices, data and customer-facing software, diagnosing issues and driving resolution with cross-functional teams, while supporting upsell opportunities and ensuring retention.

Qualifications

• Experience delivering onboarding, adoption and ongoing engagement for digital solutions.
• Ability to explain technical concepts in practical business language.
• Strong collaboration across product, support and commercial teams.

Responsabilités

• Lead onboarding and training for digital solutions.
• Develop success plans with goals, milestones and value metrics.
• Monitor usage and adoption to prevent churn and maximize value.
• Capture feedback to inform product improvements and roadmaps.
• Foster customer advocacy and sponsorship within retailers.
• Coordinate with implementation, sales and product teams.
• Identify upsell/cross-sell opportunities through usage insights.
• Maintain strong relationships with customer stakeholders.

Connaissances

Customer-centric mindset

Stakeholder management

SaaS experience

Onboarding & training

Data interpretation

Formation

Bachelor's degree in Business/Tech/Engineering

Outils

IoT platforms

Asset-management platforms

Description du poste

CHEP is expanding its Digital Customer Solutions team and seeks a Technical Customer Success Manager. You will own the post-implementation journey for IoT-enabled, digital supply chain solutions, guiding onboarding, adoption and ongoing engagement to improve customer operations.

You will work across connected devices, data and customer-facing software, diagnosing issues and driving resolution with cross-functional teams, while supporting upsell opportunities and ensuring retention.