Investigations Support Officer

Procare Group; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Performance incentives

Novated lease

Purchased leave & salary sacrificing

Paid parental leave

External EAP access

Career progression

Job summary

Procare Group in Adelaide is seeking a dedicated Investigation Support Officer to assist our SA Investigations division. The role focuses on coordinating case administration, updating clients, and supporting investigators across a fast-paced environment.

The successful candidate will have experience in operations, administration and customer service, with a strong ability to multitask and handle urgent client requests.

Qualifications

• Experience with operations, administration, customer service and portfolio management.
• Ability to multi-task in a fast-paced environment and adjust to urgent client requests.

Responsibilities

• Respond to inquiries via phone and email from internal and external parties.
• Update clients on investigation progress and manage portfolio aspects including timeframes and workflows.
• Assist investigators with field enquiries and case administration.
• Liaise with suppliers to coordinate required services for investigators.
• Data entry and administration within the Saas case management system.
• Draft correspondence for internal and external distribution.
• Perform other support tasks as required.

Skills

Operations

Administration

Customer service

Portfolio management

Tools

Saas case management system

Job description

The Procare Group is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia.

We are seeking a motivated and enthusiastic individual to support our South Australian Investigations unit as the Investigation Support Officer. You will work closely with our Investigations team, wider corporate services team and Divisional Managers in ensuring the smooth running of the day to day operations.

About Us

We believe in the power of people and the impact they can have. Our team is our strength, and we foster an environment of collaboration, innovation, inclusiveness, diversity and authenticity. We’re all about delivering value for our customers at every interaction.

About You

We’re seeking a passionate and driven individual to work as our Investigation Support Officer, specifically supporting our Investigations division. We perform personal injury investigations across the whole of SA for clients including large corporations, government entities, self-insured companies and for the legal profession.

We are seeking full-time candidates who want to make their mark on Procare’s expanding SA operations and assist us to excel in this State’s portfolio management. Experience with operations, administration, customer service and portfolio management will be viewed favourably. This is a face paced role, so an ability to multi-task and adjust to urgent client requests is a must!

The role will include a variety of support, portfolio & coordination tasks such as:

• Responding to enquiries via phone and email from both internal and external parties;
• Updating our valued clients on the progress of investigation cases & managing portfolio aspects including timeframes, SLA requirements, workflows & resource capacity management;
• Assisting investigators with field enquiries and case administration;
• Liaison with suppliers to coordinate required services for investigators;
• Data entry and administration within our Saas case management system;
• Drafting correspondence for internal and external distribution; and
• A myriad of other interesting support tasks that may be required!

What We Offer:

• Excellent remuneration package including performance incentives and other benefits;
• A structured Employee Value Proposition including novated lease, purchased leave and salary sacrificing options, paid parental leave, external EAP access and various other financial benefits;
• Career progression & a pathway to future national opportunities across our multi-disciplinary business - plenty of cross-divisional opportunities will present in risk management, cyber incident response, legal, etc;
• A workplace that values their staff, fosters the diversity of our brand & company offering and encourages a collegiate and positive approach in every client & staff interaction;
• Social Clubs, paid Volunteer Day, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and much more!

If you're looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in your work, we want to hear from you!

For more information, visit our website www.procareinvestigations.com.au & www.procaregroup.com.au, follow us on LinkedIn, or contact our careers team [e-mail].

As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity, and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures, including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.

We thank you for your interest in advance. Due to the high volume of interest in this role only suitable applicants will be contacted.