Investigation Operations Coordinator

Procare Group; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Performance incentives

Novated lease

Purchased leave & salary sacrificing

Paid parental leave

External EAP access

Career progression

Job summary

Procare Group in Adelaide is seeking a dedicated Investigation Support Officer to assist our SA Investigations division. The role focuses on coordinating case administration, updating clients, and supporting investigators across a fast-paced environment.

The successful candidate will have experience in operations, administration and customer service, with a strong ability to multitask and handle urgent client requests.

Qualifications

• Experience with operations, administration, customer service and portfolio management.
• Ability to multi-task in a fast-paced environment and adjust to urgent client requests.

Responsibilities

• Respond to inquiries via phone and email from internal and external parties.
• Update clients on investigation progress and manage portfolio aspects including timeframes and workflows.
• Assist investigators with field enquiries and case administration.
• Liaise with suppliers to coordinate required services for investigators.
• Data entry and administration within the Saas case management system.
• Draft correspondence for internal and external distribution.
• Perform other support tasks as required.

Skills

Operations

Administration

Customer service

Portfolio management

Tools

Saas case management system

Job description

Procare Group in Adelaide is seeking a dedicated Investigation Support Officer to assist our SA Investigations division. The role focuses on coordinating case administration, updating clients, and supporting investigators across a fast-paced environment.

The successful candidate will have experience in operations, administration and customer service, with a strong ability to multitask and handle urgent client requests.