Investigation Operations & QA Manager

Department of Government Services; Melbourne; Presencial; AUD 90.000 - 110.000; Jornada completa

Descripción de la vacante

The Department of Government Services in Melbourne is seeking an Operations Support Manager (I&C) to deliver operational support and technical excellence across investigations. You will review briefs of evidence, help shape policies and drive continuous improvement while aligning with the branch’s workforce planning requirements.

Experience in administrative, civil or criminal investigations, plus strong regulatory governance, will be highly regarded.

Formación

• Certificate IV in Government Investigations is essential.
• Minimum five years investigative or enforcement experience.

Responsabilidades

• Lead and manage operational support services for I&C to ensure day-to-day functions run effectively.
• Support quality assurance to ensure consistent processing and decision making across all I&C teams.
• Develop and maintain investigational policies, procedures and templates.
• Review and improve administrative and operational processes to strengthen efficiency and compliance.
• Provide specialist advice on investigative processes and relevant legislation.
• Support workforce planning, recruitment, induction and ongoing development of investigators.

Conocimientos

Investigative experience

Team leadership

Educación

Certificate IV (Government Investigations)

Descripción del empleo

The Department of Government Services in Melbourne is seeking an Operations Support Manager (I&C) to deliver operational support and technical excellence across investigations. You will review briefs of evidence, help shape policies and drive continuous improvement while aligning with the branch’s workforce planning requirements.

Experience in administrative, civil or criminal investigations, plus strong regulatory governance, will be highly regarded.