Operations Support Manager

Victorian Government; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

The Department of Government Services (DGS) Melbourne office is seeking an Operations Support Manager to lead and optimise I&C operational support services, ensure quality assurance across briefs and investigative documents, and develop robust policies and templates. This ongoing role requires strong regulatory experience and the ability to guide teams in a fast-paced government environment.

Applicants must hold a Certificate IV in Government Investigations and have at least five years’

Qualifications

• Certificate IV in Government Investigations is essential.
• Minimum five years investigative or enforcement experience.
• Experience managing teams in a regulatory environment is desirable.

Responsibilities

• Lead and manage operational support services for I&C, ensuring day-to-day business functions run effectively and efficiently.
• Contribute to the management of I&C’s quality assurance framework to ensure consistent processing and decision making across all I&C teams, including reviewing briefs of evidence and other investigative documents.
• Contribute to the development and maintenance of I&C’s operational policies and procedures, guidance documents and templates to ensure effective and efficient investigative practice.
• Review and improve administrative and operational processes, systems and controls to strengthen efficiency, compliance and service quality.
• Provide specialist professional advice relating to all aspects of investigative process, application of relevant policies and procedures as well as legislation administered by Consumer Affairs Victoria.
• Contribute as required to the management of I&C’s operational personnel including recruitment, induction, performance planning and assessment, and ongoing coaching and development of investigators so that the operational teams deliver the capabilities required by I&C’s operating model and process architecture.
• Contribute to and support I&C’s workforce management practice, incorporating recognised scheduling principles and disciplines so as to utilise resources efficiently and effectively.
• Contribute to the performance management processes to ensure appropriate visibility of team and individual performance relative to agreed expectations and indicators.

Skills

Investigative experience

Team management

Regulatory environment familiarity

Stakeholder communication

Education

Certificate IV (Government Investigations)

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12799

About Us

The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improveeveryone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and localgovernment as well as streamlining our corporate and procurement services.

We are responsible for policy development, regulatory design and administration, system and program design, and the delivery of services in the best interest of Victorians, Our work spans across both the Consumer Affairs and Local Government ministerial portfolios. We work together to identify strategic priorities, drive system and regulatory reform and coordinate our department's emergency management responsibilites to improve practical outcomes for the community.

It is expected that the Operations Support Manager will be experienced in conducting administrative, civil and criminal investigations using best practices and preparing briefs of evidence.

Key Accountabilities

• Lead and manage operational support services for I&C, ensuring day-to-day business functions run effectively and efficiently.
• Contribute to the management of the I&C’s quality assurance framework to ensure consistent processing and decision making across all I&C teams, including reviewing briefs of evidence and other investigative documents.
• Contribute to the development and maintenance of I&C’s operational policies and procedures, guidance documents and templates to ensure effective and efficient investigative practice.
• Review and improve administrative and operational processes, systems and controls to strengthen efficiency, compliance and service quality.
• Provide specialist professional advice relating to all aspects of investigative process, application of relevant policies and procedures as well as legislation administered by Consumer Affairs Victoria.
• Contribute as required to the management of I&C’s operational personnel including recruitment, induction, performance planning and assessment, and ongoing coaching and development of investigators so that the operational teams deliver the capabilities required by I&C’s operating model and process architecture.
• Contribute to and support I&C’s workforce management practice, incorporating recognised scheduling principles and disciplines so as to utilise resources efficiently and effectively.
• Contribute to the performance management processes to ensure appropriate visibility of team and individual performance relative to agreed expectations and indicators.

Mandatory requirements

• Certificate IV (Government Investigations) is essential.
• Minimum five years investigative experience or enforcement experience is essential.
• Demonstrated experience managing teams in a regulatory environment is desirable.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description

DGS actively promotes diversity, inclusion and an equal opportunity workplace.

We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples.

• All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Thursday 5 November 2026 at 11.59pm